Agenda and minutes

Venue: Council Chamber - Guildhall, Windsor. View directions

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No. Item



The Chairman to welcome all to the Conference and have introductions around the room.


The Chairman welcomed all to the meeting and introductions were carried out around the room.



To receive any Apologies for Absence.


Apologies for absence were received from Bob Austen, Benta Hickley, Barbara Story, Des Warren, Diana, Freda Bovington, Ken Elvin, Maggi bevan, Mandy Robson Brown and Mary Cooper.



To receive the Minutes from the last Conference held on 22 February 2017.


The Minutes of the last meeting on 22 February 2017 were Unanimously Agreed.



David Scott,  Head of Communities and Highways, to confirm the purpose of the Parish Conference.


David Scott, Head of Communities and Highways, advised the Conference operated to reflect the following key points:

      Alternate between Maidenhead and Windsor venues at 7pm, three meetings per year;

      Meetings no longer than two hours, maximum 20 mins per item, items should have a cross parish relevance not single parish;

      DALC to submit items on behalf of Parish Councils, and the Conference Chairman to meet DALC in advance of the meeting to discuss suggested agenda items;

      Parish and Town Councils to share their experiences and successes in relation to projects;

      Information items to be provided in writing for operational questions.


These were largely based upon the feedback from the Conference following a consultation under taken in 2008.


Members of the Parish Conference raised the following points:

      The main reason for the Parish Conference was to build on relationships and share experiences between Parish Councils and the Royal Borough Council. This was supported and agreed.

      A request that as well as  the Agenda, that  all papers be sent before the meeting allowing Parish Councils to review items, think of questions and encourage parish members to attend. The Parish Councils would like more details included in the Agenda Pack.

      Better ways of working were also discussed and using more evolving ways of communication.


The Chairman informed Conference Members that she would be visiting the Parish Councils with the Managing Director, Alison Alexander, during two weeks of September (weeks beginning 19 and 26 September). All Parish Councils would be contacted to arrange the meetings very shortly. The meetings would be an opportunity to discuss local priorities and identify shared needs.



David Scott, Head of Communities and Highways, to update the Parish Conference on the revised structure of the functions within RBWM and to confirm the Parish Council use of the Hotline number.


David Scott, Head of Communities and Highways, informed the Conference of the revised structure for RBWM implemented with effect from April 2017. David Scott went through the Directors, Heads of Service, Service Managers, which made up the Senior Leader Team who are supported by Service Leaders. Up to date charts of these details were circulated, but the importance of referring to the RBWM Website for current versions, as they were always published to the website. The Parish Council Hotline and email access were discussed. The Conference was encouraged to look at the website for most up to date function charts and organisational structures as these are not routinely re-sent.


Members of the Conference highlighted their concerns and specific examples that they had recently had. The Conference asked for more specific numbers for the planning team. The Conference was encouraged to use the Customer Service Centre for all communication. This would allow enquires to be tracked and followed up.


Alison Alexander informed the Conference that the Customer Service Centre was currently being monitored very closely to enable improvement to be made.  Additional resources had been taken on to respond to feedback about the slow or none answering of incoming calls.


Member’s form the Conference explained that there were still issues with lack of communication and follow up response once the initial acknowledgement email had been received. However, there were some good stories too of matters being resolved very quickly. Specific examples of none response should be raised with either Heads of Service of Executive Directors to help RBWM improve areas of poor response. The Executive Director and the Managing Director both gave their personal commitment to action and address cases where responses had not been forthcoming. Their emails were confirmed as: and




To receive short update presentations from Parish Councils.


A number of points were discussed during this item. The key points are listed below:


·         The Conference Members felt that the position had changed on the Devolution of Services. Many Parish Councils had been interested in taking over the planning work; however this had not been pursued. It was noted that in Bray PC when the process was explained by RBWM, and the implication fully understood, a different conclusion was reached.

·         The Highways Verge Maintenance devolution was an area where it was considered devolution had worked well.

·         The Chairman reassured the Conference that if devolution of services was wanted then the Council was happy to take it forward.

·         A number of Parish Councils confirmed that they were still interested in being involved in the Devolution of Planning, but had not been contacted by RBWM. This message would be relayed to the Head of Planning.


Alison Alexander suggested that Parish Councils send through any specific questions they have and would like to discuss, once the visit meetings had been booked and those could be addressed when Councillor Bateson and Alison Alexander visited them.




Inspector Louise Warbrick to give an update to the Parish Conference on details of the changes across Windsor and Maidenhead as of June 1st 2017between local police and Communities.



Inspector Louise Warbrick was unable to attend the Parish Conference due to operational demands. This item was deferred to a future meeting.




Councillor Bateson to advise the Conference of planned visits to each Parish Council to meet with the Chairman and Clerk to discuss local priorities and identify shared needs.


The Chairman confirmed the earlier reference to Conference Members that she would be visiting the Parish Councils with the Managing Director, Alison Alexander, during two weeks of September (weeks beginning 19 and 26 September). All Parish Councils would be contacted to arrange the meetings very shortly. The meetings would be an opportunity to discuss local priorities and identify shared needs.




Written updates on:

a.    Bus services update;

b.    Business rates and Parish Councils;

c.    River Thames, Environment Agency and Canal and River Trust responsibilities.


A)   Bus Services


David Scott, Head of Communities and Highways, informed the Conference that a tender exercise had been carried out, and the successful contractors had now been told, and the formal announcement would be made later this week. The outcome of the additional resources RBWM had approved was that all services would be maintained as they were.


It was noted that in times of flood, the service providers would change to smaller vehicles where possible to maintain the services wherever this was possible.


Cookham Parish Council asked specifically whether the smaller buses were fitted with a snorkel and could go through the water and whether bus passes could be used on the trains as had been raised previously with the train operators but not confirmed. David Scott would check and respond back to Cookham Parish Council.


ACTION: David Scott to check with Ben Smith and respond to Cookham Parish Council.


Waltham St Lawrence Parish Council asked about extending the bus route that goes through their area to enable residents wishing to travel west, to travel to Twyford (in neighbouring Wokingham Borough) but which was significantly closer that coming back to Maidenhead . The Chairman asked if this question had been raised with local Ward Members, and advised that the Parish Council speak to their Ward Councillors.


David Scott advised the Conference that any issues previously raised with Lynne Penn in connection with Access matters, should be now sent to Ben Smith as Lynne Penn’s role had changed.


B)   Business Rates and Parish Councils


Andy Jeffs, Interim Executive Director and Head of Revenues and Benefits, took the Conference through a short presentation on the revised arrangements for Business Rates following the revaluation process announced and published earlier this year.


The following questions were asked by the Conference:


·         What happens to the funds received from Business Rates? Andy Jeffs explained that 49% of business rates were kept by the Council, this was used towards the costs of running services for residents. By 2020, the full amount would be kept by the Council.

·         What if there are businesses in the area that are struggling, what is the process. Andy Jeffs explained that the RBWM website has forms that can be completed to apply for relief, alternatively, the business could write to the borough.


ACTION: Provide email address for business rates in minutes.


·         Since the website has been revamped, nothing is easy to find. Could Parish Councils be provided with a list of the most popular email addresses.


ACTION: To provide Parish Council with most popular generic email addresses. Add emails addresses here as a list


Andy Jeffs informed the Conference that all forms were being updated and were going to be more user friendly and compatible with all systems.


C)   River Thames, Environment Agency and Canal and River Trust responsibilities.


David Scott, Head of Communities and Highways, informed the Conference that the RBWM Local Flood Risk Management Strategy was on the RBWM website and had a very useful summary on page 21,  ...  view the full minutes text for item 53.



Parish Councils to inform DALC or the clerk of items for future Parish Conferences.


The Chairman advised Conference Members to inform Sandra Baker (DALC) OR Shilpa Manek of any items for future Agenda’s.


Sunninghill and Ascot Parish Council requested information on the First Stop Shop. As far as they know, they are no longer a First Stop Shop as indicated in the Borough Year Book.




The dates for future Parish Conference are as follows:


Monday 19 October 2017 – Council Chamber – 7.00pm


Thursday 15 February 2018 – Guildhall – 7.00pm


The next Parish Conference will be on Monday 9th October 2017 at 7.30pm in the Council Chamber, Town Hall, Maidenhead.