To consider the report.

Adele Taylor presented the Q2 Performance Report. Councillor Price referred to page 30,11.1 and commented that she could not see all the documents that were referred to and the links in the report were not working. Adele Taylor would get clarification for Councillor Price. Councillor Price commented that the Q2 report had been prepared in October 2020 and as the Panel was considering it in January 2021, could the Panel have the reports in a more timely manner. Hilary Hall would look into this and make sure it was rectified for the next municipal year. Councillor Price referred to page 34, Recovery, and made the point that there were plenty of jobs and she felt that the council could do a lot more to make it easier for our residents to navigate to find these jobs. It was important to make all the resources clearer. The Chairman pointed out that Windsor was considered in the Slough area for jobs. Hilary Hall commented that she would look into to better promotion of opportunities in the borough. Councillor Price referred to page 34 and the new database reference and asked if it had already been rolled out and how it was being used. Hilary Hall informed the Panel that the new database was fully rolled out and was being used to manage the interactions with the clinically extremely vulnerable and anyone seeking help and support through the support line.  It was also being used to capture volunteers as part of the ongoing Covid response. The system was enabling the council to do data returns needed for government and overall, was bringing all this related activity together into one consolidated database. The training to community groups was also being rolled out as they would be able to use the database to. Councillor Price referred to page 35 and asked if the Panel could be updated on the SERCO contract and whether collections were now on time. Councillor Coppinger reported that the service was now running at a normal level. There were always a certain number of collections missed due to no access to a road  or if it was blocked or roadworks were being carried out on the road. Anything missed was tried to be collected the following day. Everyone seem to be happy with where the service has got back to. Councillor Price referred to page 38 and the Tivoli Contract. She had noticed that the level of service had dropped especially in parks as the bins were over flowing and there was plenty of glass on the floor. Was there a reason for the drop-in service ? Councillor Stimson reported that there had been a few issues with Tivoli but fortunately Officers were already dealing with the issues at present. Also there was a possibility that with more people out and about during the lockdown, the bins were getting fuller quicker. This was already being looked into and Councillor Stimson had suggested that when the bins were replaced, larger bins were considered. Councillor Del Campo referred to page 40 and the graph showing waste and recycling and asked for comments on that graph. Councillor Coppinger commented that SERCO had caught up during October, November and December and were now running at a normal level. The Chairman pointed out that the annual figures would be soon available and then there would be a fuller picture. Councillor Del Campo referred to page 45 and the libraries and museums and asked for more information on the digital take up. Could the demographics of this be looked into further. The Chairman suggested that this was picked up in the next agenda item. Councillor Price referred to page 47 and commented that there was no commentary on the violent crime which had risen to very high. David Scott informed the Panel that this data came from the link and not the local police figures that informed them directly.

ACTION: David Scott to ask local police area to give more detailed analysis with commentary.

David Scott pointed out that the Panel had previously discussed the disparity of the figures from the link and the figure directly from Thames Valley Police. David Scott was aware that the current levels of crime had gone down. David Scott would ask for more detail that would probably be more up-to-date than the Q2 figures in the report.