Meeting documents

Adult, Community Services and Health Overview and Scrutiny Panel
Monday 14 December 2009

Web Agenda/Minutes Summary Document

Meeting Name:
Adult, Community Services and Health Overview and Scrutiny Panel

Meeting Date:
12/14/2009 Pick

Meeting Time:


Location:


Sub Committee / User Forum etc (if required):




Members Present:

Non-Members Present:

Confidentiality: Part I


Document Type: Agenda


Document Status: Final



N O T I C E

O F

M E E T I N G

ADULT, COMMUNITY SERVICES AND HEALTH
OVERVIEW AND SCRUTINY PANEL

will meet on
MONDAY 14 DECEMBER 2009

at

7.30pm

in the

COUNCIL CHAMBER, TOWN HALL, MAIDENHEAD

TO: MEMBERS OF THE ADULT, COMMUNITY SERVICES & HEALTH OVERVIEW & SCRUTINY PANEL

      COUNCILLOR MEADOWCROFT (CHAIRMAN)
      COUNCILLOR MRS ENDACOTT (VICE-CHAIRMAN)
      COUNCILLORS BASKERVILLE, MRS EVANS, LENTON, MAJEED, MRS NAPIER, MRS PROCTOR & MRS YONG

      SUBSTITUTE MEMBERS
      COUNCILLORS HERDSON, MRS HOWES, MRS KEMP, MRS LUXTON, PENFOLD & D. WILSON
Ian Hunt
Head of Democratic Services

Issued: 7 December 2009

Members of the Press and Public are welcome to attend Part I of this meeting.

The agenda is available on the Council’s web site at www.rbwm.gov.uk or contact the
Panel Administrator Andrew Scott (01628) 796028

In the event of the fire alarm sounding or other emergency, please leave the building quickly and calmly by the nearest exit. Do not stop to collect personal belongings and do not use the lifts. Congregate in the Town Hall Car Park, Park Street, Maidenhead (immediately adjacent to the Town Hall) and do not re-enter the building until told to do so by a member of staff.


AGENDA

PART I

ITEMSUBJECT
WARD
PAGE
NO
    1
APOLOGIES FOR ABSENCE

To receive any apologies for absence
    2
DECLARATIONS OF INTEREST

To receive Declarations of Interests from Members of the Panel in respect of any item to be considered at the meeting.
-
    3
MINUTES

To confirm the Part I Minutes of the meeting of the Panel held on 9 November 2009.
All
i-v
    4
ANNUAL PERFORMANCE ASSESSMENT OF ADULT SOCIAL CARE BY THE CARE QUALITY COMMISSION (CQC)

To consider the report being submitted to Cabinet on 17 December 2009 on the annual performance assessment of adult social care by the Care Quality Commission.
1
    5
ADULT SERVICES CUSTOMER CARE ANNUAL REPORT 2008/2009 ADULT AND COMMUNITY DIRECTORATE

To note the new Adult Social Care complaints process and to receive the level and nature of the complaints and compliments received by Adult Services, Adult and Community Directorate during the period 1 April 2008 to 31 March 2009.
All
23
    6
SERVICE MONITORING REPORT

To consider activity within the Adult, Community Services and Health services during the period to November 2009.
All
29
    7
LOCAL GOVERNMENT ACT 1972 – EXCLUSION OF THE PUBLIC

To consider passing the following resolution:-

“That under Section 100(A)(4) of the Local Government Act 1972, the public be excluded from the remainder of the meeting whilst discussion takes place on items 8 and 9 on the grounds that they involve the likely disclosure of exempt information as defined in Paragraph 3 of part I of Schedule 12A of the Act"
-
-

MEMBERS’ GUIDANCE NOTE
DECLARING INTERESTS IN MEETINGS

PERSONAL INTERESTS

Say and Stay

If the matter being considered relates to, or is likely to affect, an interest which is in your Register of Interests or, if the issue being discussed affects you more, either positively or negatively, than other people in the Ward to which it relates you must say you have a personal interest but you can stay and take part and vote in the meeting.

This applies if the personal interest affects either:

You
Your partner, relative or a close associate
Your employer or the employer of your partner, relative or close associate
Any corporate body in which you, your partner, relative or close associate hold shares with a nominal value of more than £25,000 or of which you or they are a Director
Any firm in which you, your relative or close associate are partners

You should make the declaration of interest at the beginning of the meeting, or as soon as you are aware that you have an interest in the matter being discussed.

If the matter being discussed concerns or affects one of the following organisations in which you, your relatives or close associates hold a position of control or management, that is:

A body where you or they are a representative or nominee of the Council
A body exercising functions of a public nature

You need only declare your interest if and when you speak on the matter.

A relative should be given a very wide meaning. It includes a partner, (someone you are married to, your civil partner or someone you live with in a similar capacity), a parent, a parent in law, a son or daughter, a stepson or stepdaughter, the child of a partner, a brother or sister, a brother or sister of your partner, a grandparent, a grandchild, an uncle or aunt, a nephew or niece or the partners of any of these people.

PREJUDICAL INTEREST

Withdrawing from Meetings

If a member of the public, who knows all the relevant facts, would view your personal interest in the matter being discussed to be so significant that it is likely to prejudice your judgment of the public interest, and

The matter affects your financial interests or relates to a licensing or regulatory matter (an approval, consent, refusal, licence permission or registration) and
The matter is not within one of the exempt categories

Then you must declare the interest and you should leave the meeting, unless members of the public are allowed to make representations, give evidence, or answer questions about the matter, in which case you may attend the meeting for that purpose only as long as you immediately leave the meeting once you have made your representations.


22

REPORT TO CABINET
Title:ANNUAL PERFORMANCE ASSESSMENT OF ADULT SOCIAL CARE BY THE CARE QUALITY COMMISSION (CQC)
Date:17 December 2009
Member Reporting:Councillor Dudley
Contact Officer(s):Allan Brown, Head of Adult Services (01628-683701)
Wards Affected:All
    1. SUMMARY

    1.1 Performance in adult social care services is subject to an annual assessment by the Care Quality Commission (CQC). CQC require that the outcome of the performance assessment, is reported to Cabinet. The outcome is that the authority is “performing well”.
      2. RECOMMENDATION: That:
          i) The report and this year’s Performance Rating be noted.

          ii) The Head of Adult Services be asked to put in place the action plan to address those areas of the service deemed to be ‘areas for development’ (see Appendix 3).
        What will be different for residents as a result of this decision?
        Improved services for older people, those with disabilities and other vulnerable adults. This will impact on their quality of life and provide an improved range of service for some of the most vulnerable in the community.
      3. SUPPORTING INFORMATION

      3.1 Background
        3.1.1 As reported annually to Cabinet, the adult social care judgement is made by CQC. The Care Quality Commission was established in April 2009 and is a new organisation that brings together the Commission for Social Care Inspection and the Healthcare Commission. The function of the CQC in relation to social care is the inspection, regulation and review of adult social care.
          3.1.2 For 2008/09 the performance measurement process has changed. Previously the stars were awarded according to the level of performance. However new arrangements have been introduced by CQC and there are now four levels:
                Performing poorly – not delivering the minimum requirements for people
                Performing adequately – only delivering the minimum requirements for people
                Performing well – consistently delivering above the minimum requirements for people
                Performing excellently – overall delivering well above the minimum requirements for people

          3.1.3 In the annual process, the following elements of performance assessment for adult social care contribute to the final report and judgements:
                Ongoing routine business meetings between the Council and the CQC
                An annual self-assessment submitted by the Council
                2008/09 performance indicators
                An Annual Review Meeting (which was held in July 09) that examined evidence from both the self-assessment and the performance indicators
                The outcome of the CQC inspection that took place in June of this year
                The subsequent Performance Assessment Notebook (PAN), containing evidence and emerging hypotheses, which was shared with the Council after the Annual Review Meeting
                The final performance ratings letter, sent to the Council under embargo in October 2009 (to provide an opportunity to comment before the publication of the final version on 4 December 2009).
            3.1.4 The performance ratings for adult social care for 2008/09, are published on 4 December, details of which are below.

            Areas for judgementGrade awarded
            Delivering Outcomes – Overall Windsor and Maidenhead are performing:
            Outcome 1 - Improved health and emotional well-beingExcellent
            Outcome 2 - Improved quality of lifeWell
            Outcome 3 - Making a positive contributionWell
            Outcome 4 - Increased choice and controlWell
            Outcome 5 - Freedom from discrimination and harassmentWell
            Outcome 6 - Economic well-beingWell
            Outcome 7 - Maintaining personal dignity and respectAdequately
            Performance RatingPerforming well
              3.1.5 The outcome of the judgement is that the Council is seen as performing well. In 2007/08 when the star ratings were in place, the authority had 2 stars and was rated as good at delivering outcomes with promising capacity to improve.

              3.1.6 During 2008/09, good progress has been made and a significant number of developments and improvements have been noted by CQC and these include:
                    The council works effectively to ensure that the rate of delayed discharges from hospital for which the council is responsible, is relatively low.
                    The Short Term Support and Rehabilitation Service enables people to rehabilitate quickly and in familiar environments.
                    The council works well with partners and voluntary organisations to support people who use services and their carers.
                    The council has undertaken a dignity audit and is developing a dignity action plan to improve people’s experiences of the council.
                    The council responds promptly when it receives safeguarding referrals and takes appropriate action to prevent people being at further risk.
                    There has been some innovative work within the council to promote the respect of people’s dignity, including a dignity audit, the development of a council wide Dignity Action Plan and Dignity Charter and dignity Challenge Cards for all providers.

              3.1.7 The outcome grades have remained the same except for two changes. Outcome 1 “improved health and emotional well being” is now excellent. Outcome 7 “maintaining personal dignity and respect” is graded as adequate following the recent inspection on safeguarding. This was reported to Cabinet on September 24th and has an action plan for improvement. This forms part of the overall inspection on choice and control for older people which concluded the Council was performing well with promising prospects to improve.

              3.1.8 Commissioning
                The CQC National Report, released on December 3rd, highlights the responsibilities councils have for commissioning good quality residential and home care, which are also registered by CQC and receive ratings. Local authorities are now able to use a CQC data set to monitor ratings and standards. In RBWM there is a contracts monitoring team which proactively does this and works closely with providers to where quality issues are raised and if there are safeguarding concerns, an investigation will be carried out according to the safeguarding procedure. RBWM commissions, or has placements with 44 residential nursing care homes in the RBWM area. Fifteen are rated excellent, 26 good and 3 adequate. We commission 14 home care agencies 2 of which are rated as excellent, 11 good and 1 adequate. The CQC comment in the report on commissioning by RBWM states “The council has worked effectively with partners and other authorities to commission services across a range of service groups………The council effectively uses regulatory information from the Care Quality Commission to inform placement decisions and to identify the circumstances when they would intervene and seek improvement. When commissioning care services that are regulated by the CQC, the council mainly uses services that are rated as good or excellent”.


              3.1.9 Within the report there is a list of “What the Council does well” and “What the Council needs to do to improve” and this is available within Appendix 1. The full report is contained in Appendix 2.

              3.1.10 An action plan, Appendix 3, has been developed to meet the areas where the council needs to improve. This will be monitored through DMT and through regular meetings with CQC.

              4. OPTIONS AVAILABLE AND RISK ASSESSMENT

              4.1 Options

              OptionCommentsFinancial Implications
              1. That Members note the report and ask the Head of Adult Services to implement an action planSome areas for improvement would be difficult to address within the Council’s current budgetary positionAny improvements would need to be achieved from within existing financial resources
              2. Do nothingThis is not an option as the performance ratings are part of the overall Comprehensive Area Assessment arrangements

              4.2 Risk Assessment

              4.2.1 There are no risks inherent in this report.

              5. CONSULTATIONS CARRIED OUT
                5.1. No external consultation has been carried out in the preparation of this report.

                6. COMMENTS FROM OVERVIEW AND SCRUTINY PANEL

                6.1 Comments from Adult Services & Health Scrutiny Panel on 14 December will be reported verbally to Cabinet.
                  7. IMPLICATIONS

                  7.1. The following implications have been addressed, where indicated below.
                    Financial
                    Legal
                    Human Rights Act
                    Planning
                    Sustainable Development
                    Diversity & Equality
                    Yes
                    Yes
                    Yes
                    N/A
                    N/A
                    N/A

                      Background Papers: None


                  APPENDIX ONE

                  KEY STRENGTHS AND AREAS FOR DEVELOPMENT BY PEOPLE USING SERVICES as identified by CQC

                  What the Council does wellWhat the Council needs to improve
                  Outcome 1 – Improved health and emotional well-being
                      The council works effectively to ensure that the rate of delayed discharges from hospital, for which the council is responsible, is relatively low.
                      The Short Term Support and Rehabilitation Service enables people to rehabilitate quickly and in familiar environments.
                      The council has made excellent progress in improving the number of people who use services that receive a review.
                      The council has worked effectively to maintain people’s mobility through the SMILE programme.
                      The council must ensure that their plans to introduce individual budgets are effectively implemented.
                  Outcome 2 – Improved quality of life
                    The council works well with partners and voluntary organisations to support people who use services and their carers.
                    The council should effectively work with partners to improve waiting times for major adaptations so that people’s independence is not put at risk.
                    The council should continue it’s work to further promote Telecare so that assistance can be provided to people at an earlier and more appropriate stage.
                  Outcome 3 – Making a positive contribution
                    The council works well with voluntary organisations to support people to engage with them to help make improvements to services.
                    Workers with disabilities who work for the council interact with the public as part of their work.
                    Advocacy is now available to all people within residential services and the community including self-funders.
                    The council has acted upon the views of service users in the re-tendering and development of services.
                    The council should, through it’s own work and work with voluntary organisations ensure greater engagement with minority communities and hard to reach groups so that they are involved in influencing the development of services.
                  Outcome 4 – Increased choice and control
                    The council gives advice and information to people to empower them to make choices over the services that they receive.
                    The council places great importance on and values the personal circumstances and wishes of individuals.
                    The council works corporately to develop services and housing options that give greater choices and improves outcomes for service users and their carers.
                    The council needs to ensure that there is increased awareness among older people that Personal Budgets and Direct Payments can give them greater control to make informed choices about the care and support they receive.
                    The council needs to consider if it’s current brokerage arrangements to support older people with the management of Personal Budgets and Direct Payments are sufficient to give confidence to people to manage their own care and support options.
                    The council should accelerate the timeliness of social care assessment for all service users.
                  Outcome 5 – Freedom from discrimination and harassment
                    All council staff have received training on discrimination and harassment.
                    The council has undertaken a dignity audit and is developing a dignity action plan to improve people’s experiences of the council.
                    The council works with voluntary organisations to give information to people to prevent harassment and to make them feel safe in their own homes.
                    The council works with partners so that people who may need services and support and their carers become known to the council and are offered support and advice.
                    The council needs to have more effective links with minority groups to ensure that there is fair access to services.
                  Outcome 6 – Economic well-being
                    The council is leading by example by employment of people with disabilities and the overall numbers of people with learning disabilities gaining employment are very high.
                    The council’s provision of information and advice initiatives have had a significant impact on enabling people to claim the benefits to which they are entitled.
                  Outcome 7 – Maintaining personal dignity and respect
                    The council responds promptly when it receives safeguarding referrals and takes appropriate action to prevent people being at further risk.
                    There has been some innovative work within the council to promote the respect of people’s dignity, including a dignity audit, the development of a council wide Dignity Action Plan and Dignity Charter and dignity Challenge Cards for all providers.
                    The council needs to address the safeguarding recommendations in the June 2009 CQC Service Inspection.
                    The council needs to ensure that people who have been involved in the safeguarding process are able to give feedback to the council so that this influences the development of safeguarding within the Royal Borough.
                    The council needs to work with it’s partners on the Safeguarding Board to raise public awareness of protecting adults from all forms of abuse.
                    The council should make effective use of it’s monitoring and continue it’s work to provide more safeguarding training for staff working in care services where staff are not employed by the council.
                    The council should ensure that there is not an under reporting of safeguarding referrals for people who self-fund their residential care.






                  Annual Performance Assessment Report 2008/2009

                  Adult Social Care Services
                  Council Name:Windsor and Maidenhead
                  This report is a summary of the performance of how the council promotes adult social care outcomes for people in the council area.
                  The overall grade for performance is combined from the grades given for the individual outcomes. There is a brief description below – see Grading for Adult Social Care Outcomes 2008/09 in the Performance Assessment Guide web address below, for more detail.

                  Poorly performing – not delivering the minimum requirements for people
                  Performing adequately – only delivering the minimum requirements for people
                  Performing well – consistently delivering above the minimum requirements for people
                  Performing excellently- overall delivering well above the minimum requirements for people

                  We also make a written assessment about
                  Leadership and
                  Commissioning and use of resources
                  Information on these additional areas can be found in the outcomes framework
                  To see the outcomes framework please go to our web site: Outcomes framework
                  You will also find an explanation of terms used in the report in the glossary on the web site.
                  Delivering Outcomes Assessment
                  Overall
                  Windsor & Maidenhead council is performing:
                  Well
                  Outcome 1:
                  Improved health and emotional well–being
                  The council is performing:Excellent
                  Outcome 2:
                  Improved quality of life
                  The council is performing:Well
                  Outcome 3:
                  Making a positive contribution
                  The council is performing:Well
                  Outcome 4:
                  Increased choice and control
                  The council is performing:Well
                  Outcome 5:
                  Freedom from discrimination and harassment
                  The council is performing:Well
                  Outcome 6:
                  Economic well-being
                  The council is performing:Well
                  Outcome 7:
                  Maintaining personal dignity and respect
                  The council is performing:Adequately
                  Click on titles above to view a text summary of the outcome.

                    Assessment of Leadership and Commissioning and use of resources

                  Leadership

                  Senior Management and Members have a clear vision for adult social care and have been successful in improving outcomes for local people. There were some good arrangements for involving communities in planning and developing its services. People also contributed towards the development of the Adult Plan, which enables them to shape future services.

                  The council believes that its vision for social care continues to be ambitious and reflects a high degree of engagement with the community and stakeholders. The Royal Borough has restructured and moved Adult Social Care into a new Adult and Community Services Directorate. There was good management of the council’s financial resources and the council has stated that Transforming Social Care is a priority for them.

                  The council is beginning to develop the market to meet the needs of self directed support, but acknowledges that there is a large amount of work to do. The Royal Borough has made solid improvements in its performance management, particularly in addressing those areas highlighted in previous rounds of performance assessment.

                  The council has low staff turnover and sickness rates with an excellent low vacancy rate for staff in adult social care.

                  There are, however, a few areas where the council can improve its performance. These include better use of available data to manage performance effectively, for example analysis of the data with regard to the relatively low number of safeguarding referrals. The leadership should also give greater emphasis to the training of non council staff in safeguarding vulnerable people.

                  A service inspection took place in June 2009 and the leadership will need to take note of its finding and produce an action plan in relation to areas identified for improvement. So far the outcomes with respect to transforming social care services are presenting a mixed picture, with further improvement expected in 2009. The council and some voluntary organisations have also acknowledged that there is further work to do in engaging with minority groups.


                  Commissioning and use of resources

                  The council has provided several good examples of how it is pro-actively seeking the views of people in commissioning services. These included the public, staff, service providers and stakeholder events, the Older Persons Advisory Forum and other voluntary organisations. This has been effective in developing the local Adult Plan, influencing the arrangements for existing services and the commissioning of new services. The Royal Borough has also used its Joint Strategic Needs Assessment, which has been developed with partner organisations, as an important tool to understand the local needs for social care and to address any inequalities.

                  Windsor & Maidenhead’s transformation programme is in the early stages and it is expected to ensure that personalised services are available to people in the coming year. The council held a number of events to raise awareness on these changes, and has revised contracts to be more outcomes-based.

                  The council has worked effectively with partners and other authorities to commission services across a range of service groups. With other Berkshire local authorities Windsor & Maidenhead have jointly commissioned a Dementia Framework Agreement to ensure consistency in the commissioning of residential, nursing and continuing care placements.

                  The council effectively uses regulatory information from the Care Quality Commission to inform placement decisions and to identify the circumstances when they would intervene and seek improvement. When commissioning care services that are regulated by the CQC the council mainly uses services that are rated as good or excellent.
                  Summary of Performance

                  The Royal Borough has completed its Joint Strategic Needs Assessment and there is evidence that this is influencing the commissioning of services. Healthy living Information is available to people through the web and written literature in standard and easy to read formats. The council have developed a number of initiatives to support and retain better outcomes for people through regaining their independence, fitness, mobility and mental health. There now approximately 40 clubs that are part of the SMILE (So Much Improvement with Little Exercise) programme, which promote peoples mobility.

                  The short term support and rehabilitation service has been judged as excellent for its third consecutive year by the CQC. This service works towards people regaining their independence to enable them to return home or to retain their independence and prevents admissions to hospital or long term care. The council have successfully worked with partners at reducing the delayed discharges from hospital for which the council is responsible, and promotes different options for people to regain their independence. Windsor & Maidenhead have promoted the health of people who use services and their carers through training of healthcare professionals, developing written guidance and providing practical relief for carers. The council works with a number of partners including voluntary organisations to provide support for people who use services and their carers across all groups; this includes support for young carers.

                  There has been a significant increase in the number of carers who have had assessments and or reviews that have led to them receiving services to support them in their caring role. Improvements have also been made in the number of reviews for people receiving a service. The standard of health care and the standard of meals provided in most care homes in the borough is generally good and the council is working with the Older Person’s Advisory Forum to monitor the standards of meals in care homes. The council is working with other partners to develop better support and greater dignity for people who are at the end of their lives.

                  Individual budgets for services users and carers have not yet been introduced. There are plans to implement individual budgets in late 2009 following careful consideration of how this will be done, so as not to place current service provision at risk. The council has made excellent progress in improving the number of clients receiving a review and the council is performing well when compared to similar councils. Windsor & Maidenhead are supporting a number of opportunities for people who use services and their carers to lead fulfilling and interesting social lives through the use of Direct Payments and the support of its own staff and staff in the voluntary sector. Twenty new extra care housing places have been provided this year after a period of relatively low growth and this increases the options available for people. Minor adaptations to people’s homes take place quickly when compared to other councils but for major adaptations the council does not perform as well as other councils. Plans are in place to address this. There have been improvements in the implementation and provision of Telecare products and the council has provided evidence to demonstrate its commitment to Telecare, including positive feedback from service users. However, the rates of Telecare provision are below those of similar councils. The council recognises that it needs to do further work to increase the early use of Telecare that will enable more people to maintain their safety and independence

                  The Carers Survey shows an improved satisfaction rate. The council have developed a Carers Strategy and is also planning to introduce a Family and Carers Support Worker to improve early support for carers. Respite provision for older people with mental health conditions has increased. Further improvements to mental health services are evidenced, such as the recovery focused services and also a pilot that enables people to give electronic feedback about services. The council has evidenced good outcomes for carers and this includes respite for carers and support for young carers. A specialised team to support people with Autistic Spectrum Disorders has been established to address an area where there are increasing numbers of people needing specialist support.

                  There is an emphasis on person centred local services rather than out-of-borough placements, although this is based on personal choice. There is a single point of contact for the public that is equally available to individuals who receive financial support and those who fund their own care. There are a high number of care homes in the council area meeting quality of life standards and the council takes effective action to ensure improvement where this is required.

                  The council has worked with the Alzheimer’s Society in developing new services for older people and younger people with dementia, including ‘Project Clarity’, to facilitate better communication for people with communication difficulties and with Thames Valley Positive to support those affected by HIV/AIDS. The council enables people to contribute their views in a number of varied ways to help shape improvements. The Royal Borough has identified improving the capture of feedback and engagement as a priority and is developing a Community Engagement Strategy. There is acknowledgement from the council and voluntary organisations within the borough that there is more work to be done on seeking the views of minority communities and hard to reach groups, despite the efforts already made.

                  The council works well with voluntary organisations and enables them to contribute their views. The Partnership Boards have good service user and public representation and provide feedback and views of the development of services. The Older Persons Advisory Forum Conference provided a vehicle for older people to express their views about general council services. Advocacy is now available to all people within residential services and the community. The council has provided information on the ways in which young carers can contribute their views on social care. The Royal Borough has used complaints from service users to improve domiciliary care and the community hot meal provision.

                  Direct Payments have been used to enable people who use services and carers to take a full part in the life of their local community. The council has also improved access to college and training for employment for people using mental health services. The Ways into Work service is an example of people being supported to take part in the community via paid or voluntary work. The council leads by example by valuing people with disabilities and giving visibility to the work that they do.

                  The choice and control that people have over the support that they receive was subject to a service inspection by the Care Quality Commission in June 2009, and the results were broadly positive. There is a single point of contact for users of service, and information is available to them in different formats. The council also has a new Information Service for carers. The timeliness of assessments for people and their carers provided by the council and the speed at which they receive a service following assessment are within expected levels when compared nationally. Advocacy services are available for all people who live in residential settings and the community.

                  People were given advice about different options and information on Direct Payments. The council uses Direct Payments to give people greater choice over the types of services and the support they receive, for example a Direct Payment is available for people to meet their transport needs. Older People in particular could increase their control over the services that they receive through an increased use of Direct Payments.

                  The council corporately has worked with partners, including the voluntary sector, to increase the choices available to service users and their carers including services such as extra care and supported living services but the council has not yet developed personal budgets. It is planning to implement these in late 2009. The Royal Borough has improved the time it takes to respond to complaints. The council responded to issues raised in previous complaints and has changed the providers of some services.

                  The council has appropriate policies and procedures in place to ensure that there is freedom from discrimination and harassment and all council staff receive training in this area. The council works with other organisations, including the voluntary sector so that advice and advocacy is available in making decisions. The council is enabling people with communication difficulties to express their views and has also used technology to enable people to give confidential feedback. Windsor & Maidenhead have worked with providers of services to ensure that they are up to date with changes to legislation, for example the implementation of the Mental Capacity Act.

                  A number of initiatives have been introduced by the council to give information to people regarding their own safety. This has included an event for older people regarding rogue traders. The council has used its awareness of the needs and preferred communication requirements of people who use services and their carers to develop systems so that they can access support in a number of innovative ways such as direct contact numbers, an out of hours services, the use of technology and communication systems.

                  The council has appointed community development workers who mainly work with people with mental health needs and learning disabilities, but also provides support to other staff to ensure that cultural and religious needs are met. They work with local faith groups and are starting a useful link between the council and minorities within the community. During 2008 the council undertook a dignity audit and information from this is contributing to a dignity action plan for the Royal Borough. This is being led by a dignity champion. Dignity challenge cards and posters have been distributed to providers of services purchased by the council. The council has achieved level 3 of the Equality standards for Local Government in Adult Social Care.

                  In Windsor and Maidenhead most people who use services are assisted in finding and remaining in employment whenever this is appropriate or possible. For example the council has performed very well for the numbers of people with learning disabilities gaining employment and the council has this as a Local Area Agreement target. This includes provision of employment within the council providing services to the public. Work to encourage ‘job carving’ as a model for other employers is being developed. The council’s Day services have supported 54 people with a learning disability into voluntary work. The Ways into Work service supports people into work moving them out of benefit receipt and creating greater financial security. The council is aware that this may be a challenge in the current economic climate. The Royal Borough recognises that further work needs to determine how many service users with mental health problems are in employment and to ensure that support/recovery plans reflect this as a priority.

                  The council works with carers to help people to meet living and support costs. The council held a Carers Week in June 2008, a “Carers Chill Out Day” and a series of information stalls across the Royal Borough with advisers from the Pensions Service & the council’s Welfare Benefits Advice Team. There have been some positive individual outcomes for carers. Work is also carried out with carers to help them get them back into employment. Training from agencies such as “Grow your Own” and “Nextstep” are promoted in the quarterly Carers Newsletter and referrals are made to these agencies. The council has commissioned independent financial support through Age Concern, which also provides independent information and advice.

                  People are supported by advocates including advocates from the Independent Mental Capacity Advocacy (IMCA) service when required. People who fund their own care are provided with information on choosing and paying for their own care. The council states that, as part of Transforming Social Care, a brokerage services will be developed for service users, including self funders. The council has introduced their “Carers at Work” policy, which supports carers who work for the council.

                  A CQC service inspection to examine the council’s performance on maintaining personal dignity and respect took place in June 2009. The council established its own Safeguarding Board during 2008/09 and continues to work closely with partners in East Berkshire. The council have appointed a Safeguarding Manager and an Independent Chair of the Safeguarding board. The Royal Borough has worked to increase the awareness of safeguarding across all sectors through giving presentations, the development of posters, the use of leaflets and information on their website. An accessible Safeguarding leaflet for people with learning disabilities is available. Information has also been sent to providers of services. The council has worked at developing knowledge in relation to the Deprivation of Liberty Safeguards. Windsor & Maidenhead’s work to improve the understanding of safeguarding amongst relevant staff resulted in an increased rate of safeguarding referrals. However, the rate was still below the levels in similar councils. The council acknowledges that safeguarding adults is everybody’s business and public awareness needs to be increased on this issue.

                  The council uses information from regulated care services to inform its commissioning. When improvement is required the Royal Borough takes appropriate action through monitoring visits and if better outcomes for service users are not achieved they will stop using the service. The council commissions services that have been judged by the CQC to be excellent and good, but in certain circumstances commissions services that have been judged as adequate. The council has clear guidance on this for staff and this decision is generally based on an individual’s choice to use a certain service.

                  Windsor & Maidenhead respects people’s dignity when they receive personal care and has provided a number of examples of how it is doing this. These include dignity and preferences information in Person Centred Plans and spot checks on local providers that resulted in the improvement of services to people with learning disabilities. The council has been promoting Dignity across the Royal Borough, undertook a dignity audit and developed a council wide Dignity Action Plan and Dignity Charter.
                  Outcome 1: Improved health and emotional well–being

                  The council is performing:
                    Excellent
                    What the council does well.
                    The council works effectively to ensure that the rate of delayed discharges from hospital, for which the council is responsible, is relatively low.
                    The Short Term Support & Rehabilitation Service enables people to re-habilitate quickly and in familiar environments.
                    The council has made excellent progress in improving the number of people who use services that receive a review.
                    The council has worked effectively to maintain people’s mobility through the SMILE programme.

                  What the council needs to improve.
                    The council must ensure that their plans to introduce individual budgets are effectively implemented.

                  Outcome 2: Improved quality of life

                  The council is performing:Well
                    What the council does well.
                    The council works well with partners and voluntary organisations to support people who use services and their carers.

                  What the council needs to improve.
                    The council should effectively work with partners to improve waiting times for major adaptations so that people’s independence is not put at risk.
                    The council should continue its work to further promote Telecare so that assistance can be provided to people at an earlier and more appropriate stage.

                  Outcome 3: Making a positive contribution

                  The council is performing: Well

                    What the council does well.
                    The council works well with voluntary organisations to support people to engage with them to help make improvements to services.
                    Workers with disabilities who work for the council interact with the public as part of their work.
                    Advocacy is now available to all people within residential services and the community, including self funders.
                    The council has acted upon the views of service users in the re-tendering and development of services.
                  What the council needs to improve.
                    The council should, through its own work and work with voluntary organisations ensure greater engagement with minority communities and hard to reach groups so that they are involved in influencing the development of services.

                  Outcome 4: Increased choice and control

                  The council is performing: Well

                    What the council does well.
                    The council gives advice and information to people to empower them to make choices over the services that they receive.
                    The council places great importance on and values the personal circumstances and wishes of individuals.
                    The council works corporately to develop services and housing options that give greater choices and improves outcomes for service users and their carers.

                  What the council needs to improve.
                    The council needs to ensure that there is increased awareness among older people that Personal Budgets and Direct Payments can give them greater control to make informed choices about the care and support they receive.
                    The council needs to consider if its current brokerage arrangements to support older people with the management of Personal Budgets and Direct Payments are sufficient to give confidence to people to manage their own care and support options.
                    The council should accelerate the timeliness of social care assessment for all service users.

                  Outcome 5: Freedom from discrimination and harassment

                  The council is performing: Well
                    What the council does well.
                    All council staff have received training on discrimination and harassment.
                    The council has undertaken a dignity audit and is developing a dignity action plan to improve people’s experiences of the council.
                    The council works with voluntary organisations to give information to people to prevent harassment and to make them feel safe in their own homes.
                    The council works with partners so that people who may need services and support and their carers become known to the council and are offered support and advice.
                  What the council needs to improve.
                    The council needs to have more effective links with minority groups to ensure that there is fair access to services.

                  Outcome 6: Economic well - being

                  The council is performing: Well
                    What the council does well.
                    The council is leading by example by the employment of people with disabilities and the overall numbers of people with learning disabilities gaining employment are very high.
                    The council’s provision of information and advice initiatives have had a significant impact on enabling people to claim the benefits to which they are entitled.


                  Outcome 7: Maintaining personal dignity and respect

                  The council is performing: Adequately
                    What the council does well.
                    The council responds promptly when it receives safeguarding referrals and takes appropriate action to prevent people being at further risk.
                    There has been some innovative work within the council to promote the respect of people’s dignity, including a dignity audit, the development of a council wide Dignity Action Plan and Dignity Charter and dignity Challenge Cards for all providers.

                  What the council needs to improve.
                    The council needs to address the safeguarding recommendations in the June 2009 CQC Service Inspection.
                    The council needs to ensure that people who have been involved in the safeguarding process are able to give feedback to the council so that this influences the development of safeguarding within the Royal Borough.
                    The council needs to work with its partners on the Safeguarding Board to raise public awareness of protecting adults from all forms of abuse.
                    The council should make effective use of its monitoring and continue its work to provide more safeguarding training for staff working in care services where staff are not employed by the council.
                    The council should ensure that there is not an under reporting of safeguarding referrals for people who self fund their residential care.

                  APPENDIX 3

                  RefOutcomeAction (s) RequiredBy WhenLead ResponsibilityResource ImplicationsOutcome targetsRisk Assessment (with controls)
                  Improved Health and Emotional Well-Being
                  1The council should ensure that their plans to introduce individual budgets are effectively implemented. Introduction of Self Directed Support1st Feb 2010Allan Brown, Head of Adult ServicesWithin existing budgets25 new users receive individual budgets by 31st March. Low
                  Improved Quality of Life
                  1The council should effectively work with partners to improve waiting times for major adaptations so that people’s independence is not put at risk. Review of current working arrangements. 30th June 2010Diana Wade-Smith, Principal OT. Within existing resources.Waiting times decrease.Medium
                  2The council should continue it’s work to further promote Telecare so that assistance can be provided to people at an earlier and more appropriate stage. Continue emphasis being placed on the benefits of Telecare. 30th June 2010Diana Wade-Smith, Principal OT.Within existing resources.Number of people using Telecare increase by 10%. Low
                  Making a positive contribution
                  1The council should through it’s own work and work with voluntary organisations ensure greater engagement with minority communities and hard to reach groups so that they are involved in influencing the development of services. Greater involvement with voluntary organisation involved in working with BME groups. 30th June 2010Allan Brown, Head of Adult ServicesWithin existing resources.Voluntary organisations respond to and influence new development.
                  Increased choice and control
                  1The council needs to ensure that there is increased awareness among older people that Personal Budgets and Direct Payments can give them greater control to make informed choices about the care and support they receive. Awareness raising through the launch of “My Care, My Choice”. 30th June 2010John Scaife, Joint Commissioning ManagerWithin existing resources.Number of people receiving a personal budget increases. Low
                  2The council needs to consider if it’s current brokerage arrangements to support older people with the management of Personal Budgets and Direct Payments are sufficient to give confidence to people to manage their own care and support options. The establishment of care brokerage arrangements within the Self Directed Support arrangements. 30th June 2010Allan Brown, Head of Adult ServicesWithin existing resources.A specialist care brokerage service is available. Low
                  3The council should accelerate the timeliness of social care assessment for all service users.
                  A review of the assessment processes to increase efficiency. 31st March 2010Allan Brown, Head of Adult ServicesWithin existing resources.Performance indicator improves. Low
                  Freedom from discrimination and harassment
                  1The council needs to have more effective links with minority groups to ensure that there is a fair access to service.See Outcome 3.1
                  Maintaining dignity and respect
                  1The council needs to address the safeguarding recommendations in the June 2009 CQC Service Inspection. Implementation of the Action Plan.31st March 2010Allan Brown, Head of Adult ServicesWithin existing resources.See Inspection Action plan.Low
                  2The council needs to ensure that people who have been involved in the safeguarding process are able to give feedback to the council so that this influences the development of safeguarding within the Royal Borough. Undertake a survey and review of other people who have been involved in order to, where possible, give their views. 31st March 2010Andrew Small, Safeguarding Manager with Sue Bestjan, Independent Chair50% of people have been through the adult safeguarding process, provide details of their experience which is reported to the Board, Overview and Scrutiny and Annual Report.
                  3The council needs to work with it’s partners on the Safeguarding Board to raise public awareness of protecting adults from all forms of abuse. Increase awareness through publicity campaign. 30th June 2010Andrew Small, Safeguarding Manager
                  4The council should make effective use of it’s monitoring and continue it’s work to provide more safeguarding training for staff working in care services where staff are not employed by the council. Ensure that training opportunities are made available to the independent sector. 30th June 2010Melanie Edridge, Training ManagerWithin existing resources.Number of people trained increase by 10%.Low
                  5The council should ensure that there is not an under reporting of safeguarding referrals for people who self fund their residential care.
                  REPORT TO ADULT, COMMUNITY SERVICES AND HEALTH OVERVIEW AND SCRUTINY PANEL


                  Title: ADULT SERVICES CUSTOMER CARE ANNUAL REPORT 2008/2009 ADULT AND COMMUNITY DIRECTORATE


                  Date: 14th December 2009

                  Member Reporting: Councillor Dudley

                  Contact Officer(s): Libby Dineley 01628 796721

                  Wards Affected: All

                  1. SUMMARY

                  To inform Members about the new Adult Social Care complaints process and the level and nature of the complaints and compliments received by Adult Services, Adult and Community Directorate during the period 1 April 2008 to 31 March 2009.

                  2. RECOMMENDATION:

                  That Members note information presented about the new Adult Social Care complaints process (which came in to effect on the 1st April 2009) and the levels of complaints and compliments detailed in parts one and two of this report.


                  3. SUPPORTING INFORMATION

                  3.1 As stated in the last Annual Report, the NHS and Community Care Act 1990 requires the operation of the complaints procedure to be reported to Members. The information covered should be anonymised information about the numbers and types of complaints and compliments received.

                  The Care Quality Commission’s (CQC) view is that more complaints should be recorded, with these being resolved at stage 1 of the process. This identifies any trends and also indicates that service users’ concerns are being listened to and acted on.

                  In addition to this Annual Report, complaints are monitored by

                  Monthly scorecards
                  Monthly reporting to the Policy and Performance Unit
                  Quarterly meetings with the Adult and Community DMT


                  Recommendations arising from complaints are monitored for implementation.

                  3.2 Objectives of the Complaints Procedure

                  The legislation and guidance states that the objectives of the procedure are:

                  · Accessible and easy to understand
                  · Provide a strong problem-solving element
                  · Speedy
                  · Guarantee a considered response
                  · Provide information on how policies translate into practice
                  · Highlight areas where the authority should be more responsive to the needs of individuals and the community.

                    3.3 Legislative Framework

                    The NHS and Community Care Act 1990 provided the legal framework for Social Services complaints procedure together with timescales, who can access the procedure and the appointment of an Investigating Officer at the second stage of the process. There is also the option of appointing an Independent Person or advocate if the complainant is a vulnerable person. The NHS and Community Care Act 1990 has now been replaced by The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, which came in to effect on the 1st April 2009.
                    3.4 The Complaints Process for 2008/09

                    In brief, the complaints process is in 3 stages: (Please see flow chart at Appendix 1)

                    Stage 1 (Local Resolution)
                    The operational manager of the service about which the complaint is received, attempts to resolve the matter. The aim is to resolve the complaint as close as possible to the point of service delivery and the service user. An acknowledgement must be sent within 3 working days and a response sent in 10 working days (which can be extended to 20 working days with the complainant’s agreement).

                    Stage 2 (Investigation)
                    The complainant decides whether they are satisfied with the outcome of the stage 1 and, if not, can request to progress to stage 2. This request must be received within 20 working days of the stage 1 response. If the complaint is sufficiently serious, the complainant can access the procedure direct at stage 2.

                    An Investigating Officer (and an Independent Person if the complainant is vulnerable) are appointed by the Customer Care Co-ordinator. They will look into the issues of the complaint and provide a report to the Head of Service outlining their findings within 25 working days.

                    The Head of Service writes a response to the complainant on behalf of the Directorate using the Investigating Officer’s report as a basis for the response. The letter states whether or not the complaint is upheld, or partially upheld, and any actions the Directorate proposes to take to remedy the situation.

                    Stage 3 (Review Panel)
                    The complainant decides that they are not satisfied with the response at Stage 2 and requests progression to Stage 3 of the process. This request must be received within 20 working days of the stage 2 response.

                    A Review Panel is convened by Democratic Services to review the investigation into the complaint, the Directorate’s response and the outcomes within 30 working days. The Panel consists of 3 independent people.

                    The Director of Adult and Community responds to the complainant once the conclusions and recommendations of the Panel have been received, within 15 working days.

                    After the above procedure is completed the complainant can, if they so decide, refer the matter to the Local Government Ombudsman.

                    3.5 Redress

                    The usual redress offered when a complaint or part of a complaint is upheld is to review the service offered and/or the procedure that was followed. An explanation of any action to be taken and, where appropriate, an apology will be conveyed to the complainant. An offer of an ex gratia payment could be made for the time and trouble of bringing the complaint to the Directorate’s attention and any exceptional distress caused. One ex gratia payment has been made during this reporting year.

                    3.6 Breakdown of Compliments and Complaints Received

                    During the period 1 April 2008 to 31 March 2009 the following have been notified to the Customer Care Co-ordinator.


                    (i) Compliments

                    43 compliments were notified to the Customer Care Co-ordinator as having been received in Adult Services, excluding home care. The compliments are mostly in relation to quality of service with some highlighting individual staff members.

                    The majority of compliments are received in the comments section of service users' care plans and assessment summaries, with the remaining number received in letters and cards from service users or their families. A breakdown by team is in Part 2 of this report.


                    (ii) Complaints

                    Stage
                    Number
                    Cost
                    Stage 1
                    37
                    Stage 2
                    2
                    £8,043.51
                    Stage 3
                    0
                    Overall Cost of Adult Services Complaints for the reporting year 1 April 2008 to 31 March 2009
                    £8,043.51

                    Details are provided in Part 2 of this report

                    The level of complaints also compares well with other similar sized local authorities.


                    Complaints data from 2007/2008 and 2006/2007:

                    07/08

                    Stage

                    NumberCost06/07

                    Stage

                    NumberCost
                    Stage 160Stage 177
                    Stage 23£4,615.83Stage 25£8,324
                    Stage 32£3,126.67Stage 300
                    Overall Cost for 07/08 £7,742.50
                    Overall Cost for 06/07 £8,324




                    3.7 Resolution Times

                    Of the 37 concerns recorded, 4 were not fully responded to within the 10 working day timescale.

                    However, all were responded to within the allowed 20 working day timescale having gained the consent of the complainant to extend the deadline.

                    The delays were due to either the complexity of the complaint requiring more time for the operational manager to investigate and fully respond or with arranging a time to meet the complainant before responding.

                    3.8 Representations

                    Representations are not complaints but are enquiries or comments about the availability, delivery or nature of a service.

                    124 representations were received by home care during this reporting year. These are daily contacts from service users that are all recorded and dealt with immediately. They are then passed to the Customer Care Co-ordinator for central logging, which helps to identify any trends or problem areas.


                    3.9 The New Legislative Framework

                    The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 came in to effect on the 1st April 2009 and provides the legal framework for Adult Social Care complaints. This includes a timescale for acknowledging complaints, who can access the procedure, how to manage complaints that cover Social Care and Health and a duty to co-operate (if a complaint is received which relates to Social Care and Health then a joint investigation and response should be done).
                    3.10 The New Complaints Process

                    The new complaints process has replaced the three-stage response with a single one:

                      1. Complaints can be received in writing, by email, telephone or in person.
                        (Complaints received verbally that can be resolved to the complainants satisfaction either straight away, or by the following working day, do not count as a complaint under the new legislation.)

                      2. If a complaint cannot be resolved straight away, or was received in writing, the complainant will receive an acknowledgment of their complaint within three working days.

                      3. We will offer to discuss the complaint with the complainant, at a time to be agreed with the complainant. We will listen to their concerns and agree with them an action plan for their complaint. This will include:
                            I. The agreed complaint
                            II. The agreed desired outcome for the complaint (desired outcomes need to be agreed based on if our policies, procedures and eligibility criteria allow this and if it is fair and legal)
                            III. Who will be responding to the complaint
                            IV. A time frame for the response
                        Although the new legislation does not stipulate a timescale for responses, we continue with the aim to respond to most complaints within 10 to 20 working days.

                    After the above procedure is completed the complainant can, if they so decide, refer the matter to the Local Government Ombudsman.





                    REPORT TO CABINET

                    Title: SERVICE MONITORING REPORT

                    Date: 17 December 2009

                    Member Reporting: Councillor Kellaway

                    Contact Officer(s): Andrew Brooker, Head of Finance, x6341

                    Wards affected: All


                    1. SUMMARY


                    1.1 This report reviews the Royal Borough’s current projected pattern of spend against its approved estimate. Appended are the Strategic Directors report on their relative performance.


                    3.3 The mechanism of “grazing” budgets to take known savings into reserves continues. To date a net £139k has been transferred. There are, however, some anticipated additional costs which managers are asked to reduce.


                    1.2 Reserves at the year-end are anticipated to be £5.702m. General Reserves balances are expected to be £4.363m with a total of £1.339m being held in the Economic Contingency Reserve. This compares with a position at the start of the year of £5.202m in General Reserves (after carry forwards) and £1.2m in the economic contingency.

                    1.3 There has been £996k slippage of the capital programme into 2010/11 but the remaining schemes totalling £53.142m are on target for 2009-10.

                    2. RECOMMENDATION: That:


                      i) This month’s movements, £38k, in the revenue budget contained in paragraph 3.2 be approved.

                      ii) The provisional revenue and capital outturn figures be noted, and the slippage of £996k as detailed in Appendix C be approved.

                      iii) That Directors work with Lead members to develop proposals to contain expenditure within current budget limits.
                      What will be different for residents as a result of this decision?
                      The Council is responsible for ensuring that it has put in place the proper arrangements to secure economy, efficiency and effectiveness in its use of resources. If the management of services and their budgets are not regularly reviewed, any and all services for residents could be adversely affected and Council Tax levels may be affected.
                    3. SUPPORTING INFORMATION


                    3.1 Budget Movements


                    3.2 There have been a number of budget movements since the 1st April 2009. A summary of the movements approved up to the last Cabinet meeting, and details of movements recommended for approval at this Cabinet meeting are set out below:

                    £'000
                    Original Budget
                    87,082
                    1
                    Changes Approved up to November Cabinet
                    1,380
                    Changes Recommended for December Cabinet
                    2
                    Supplementary Estimate for additional Staffing requirements within Revenue & Benefits
                    33
                    3
                    Allocation of Healthy Schools Enhancement Model - ABG
                    6
                    4
                    Other
                    (1)
                    Allocation from Development Fund
                    Allocation from Economic Contingency Reserve
                    The following areas are under economic pressure. They will be kept under review
                    for the next few months. However, it may be necessary to draw down on budget
                    support in the longer term. – Housing Benefits, Council Tax, Land Charges.
                    Total changes for December Cabinet
                    38
                    New Service Expenditure Budget
                    88,500
                    3.3 Where there is a distinct saving the current years budget is reduced and the consequential saving diverted to a separate contingency fund. This month no further amounts were set aside. To date, £139k has been set aside this year.


                    3.4 Where savings are uncertain this is noted on the revenue summary and kept under review for a period of time (typically three months). If, during that time, it is clear that there is indeed a definite saving the agreed sum is extracted to the contingency fund.


                    3.5 Directors have reassessed their anticipated spend based on current activity and overall costs are expected to be £1.460m greater (last month: £1.107m greater) than the approved estimate. Each Director has summarised their service pressures in Appendix A. However the key pressure arises from Children’s Services – Safeguarding Children. Total (+)£1,304k. This is due to additional residential care costs and the current unprecedented demand for foster care placements.


                    4. OVERALL POSITION


                    General Reserves are expected to stand at £4.363m. Including the contingency reserves, the overall reserves position is therefore £5.702m. This compares to an overall reserves position last month of £5.562m and £6.402m at the start of the year.


                    A VAT claim is progressing as a result of the ruling by the House of Lords in the Fleming and Conde Nast case. To date we have received £820k. The Area Based Grant has been increased by £11k. It is recommended that a contribution of £300k be made to the Development Fund.

                    Development FundContingency Reserve
                    Opening Balance
                    2,453
                    1,200
                    Movements In
                    300
                    1,324
                    Movements Out
                    -80
                    -1,185
                    Closing Balance
                    2,673
                    1,339

                    5. CAPITAL


                    5.1 Capital Budget Movements

                    The approved 2009-10 capital budget stands at £54.614m.

                    Exp Inc Net
                    £'000 £'000 £'000
                    Approved Budget November 2009 54,614 (44,442) 10,172
                    Variances identified (476) 598 122
                    Slippage to 2010/11 (996) 926 (70)
                    Projected capital programme 2009/2010 53,142 (42,918) 10,224

                    Variances to November are (-)£476k compared to (-)£639k last month.

                    A further (+)£996k (£543k last month) of slippage has accrued in November 2009 (details in Appendix C) and authority is sought to slip this to 2010-11.

                    5.2 Overall Programme Status

                    The project statistics show the following position as at the end of November 2009. For comparison purposes the figures for November 2008 are also shown:

                    09-10 08-09
                    Number of Schemes in Programme 520 466
                    Yet to Start 9% 8%
                    In Progress 39% 52%
                    (Of which Ongoing Annual Programmes (7%) (6%)
                    e.g. Disabled Facilities Grant)
                    Completed 30% 26%
                    Devolved Formula Capital Grant schemes 15% 14%

                    6. OPTIONS AVAILABLE AND RISK ASSESSMENT


                    6.1 Options

                    OptionCommentsFinancial Implications
                    1. Accept the reportDirectors have a responsibility for managing their Services within the Budget approved by Council. Cabinet has limited power to vary those budgets within the overall budget and policy framework or to re-define the priorities agreed when the budget was approved. Cabinet does however have responsibility for considering the impact on future year’s budgets of the decisions taken.Revenue

                    Capital
                    2. Reject the reportThis is not an option as The Local Government Act 2003 requires the Royal Borough to monitor its financial positionRevenue

                    Capital
                    6.2 Risk assessment

                    Risk assessments are carried out as a matter of course for the delivery of individual services. The main Financial risks are included on the Council’s Risk Register. The removal of budget from Directors reduces their flexibility when cost pressures arise during the year. In mitigation, where manager are unable to contain costs within revised budget provisions they can bid against the contingency pool containing the budget reduction.

                    The Councils Financial Strategy outlines the measures available to it in the event of a series of events that lead to significant projected budget variances being reported.

                    7. CONSULTATIONS CARRIED OUT


                    No specific consultation is carried out as this is a regular monitoring report


                    8. COMMENTS FROM THE OVERVIEW AND SCRUTINY PANEL


                    Relevant components of this report will be considered by each of the four scrutiny panels as part of their next round of meetings.


                    9. IMPLICATIONS


                    The following implications have been addressed where indicated below.

                    FinancialLegalHuman Rights ActPlanningSustainable DevelopmentDiversity & Equality
                    ü üN/AN/AN/AN/A

                    Background Papers: Cabinet 28th May 2009 – Monitoring report.


                    meetings_091214_acshosp_service_monitoring.pdf Meetings 091214 Acshosp Service Monitoring