To renew the contract with O2 so that the service can continue to offer tablets for loan to those residents who are referred to libraries via practitioners and other professionals and partners because they have no access to devices or internet and would benefit from such access and associated support. The Service MODA™ (“MODA”), is a cloud-based data connectivity management tool developed and managed by Asavie Technologies™ (“Asavie”). MODA enables direct management of mobile data and internet service access.

The tablets come preloaded with data so that they can be used without requiring access to WIFI. They are also pre-loaded with a number of curated apps including access to library resources such as Ebooks, Emagazines, Ecomics and other trusted information resources, Microsoft Office and Zoom. This is a way to ensure those most in need of a device and internet access are able to borrow a device for a limited period of time and are supported in its use if required. Some of the uses have included allowing residents to access a training course for a period of 6 weeks to gain essential skills, giving access to a series of mental health support sessions for a set period of time and children in crisis being able to complete their homework.

This service has specifically been developed by O2 in consultation with public libraries to ensure it meets all requirements.

The alternative is to not offer tablets for loan. The most vulnerable and at risk residents in the Borough will lose digital access and associated support if this service is removed.

There are no Data Protection risks as the tablet is wiped clean of all information and history other than the pre-loaded Apps between users.
The service is able to track and locate the tablet at all times and switch it off if it is not returned as and when agreed. Usage is also tracked and if used inappropriately the device can be remotely switched off.
It is not possible to remove the SIM Card.
The majority of residents who benefit from the service are referred to the library via partners who are working closely with the service user.
All tablets have been returned when required.

The contract term is for 24 months.

Rina Sandhu
Date advice given Thu, 21st September 2023

Roxanna Khakinia
Date advice given Thu, 21st September 2023

Data Protection risks have been dealt with. This service is aimed at disadvantaged and vulnerable residents of all ages, abilities and means.

In order to comply with any requirement of the Contract and Tendering Procedure Rules set out in Part 8A of the Council’s Constitution