Telephony Tender
Decision Maker: Assistant Director of Revenues, Benefits, Library & Resident Services
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decision:
To tender for a 3 year contract for the
Customer Service Telephony system and various aspects of the
Corporate Telephony system.
Reasons for the decision:
Existing contracts expiring.
Alternative options considered:
None as a telephony system is
required.
Details of any associated risks and mitigation:
A telephony system is essential in order to
provide a service for the residents and, internally, for staff to
communicate.
Details of any associated finance considerations:
There is existing budget.
Finance officer who provided advice:
Abid Hussain
03/10/23
Legal officer who provided advice:
Roxana Khakinia
05/12/23
Details of any associated equality/ sustainability /data protection considerations:
N/A
Reason(s) for officer decision notice:
In order to comply with any requirement of the
Contract and Tendering Procedure Rules set out in Part 8A of the
Council’s Constitution
Publication date: 20/12/2023
Date of decision: 20/12/2023
Accompanying Documents: