Decision details

Telephony Tender

Decision Maker: Assistant Director of Revenues, Benefits, Library & Resident Services

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

To tender for a 3 year contract for the Customer Service Telephony system and various aspects of the Corporate Telephony system.

Reasons for the decision:

Existing contracts expiring.

Alternative options considered:

None as a telephony system is required.

Details of any associated risks and mitigation:

A telephony system is essential in order to provide a service for the residents and, internally, for staff to communicate.

Details of any associated finance considerations:

There is existing budget.

Finance officer who provided advice:

Abid Hussain
03/10/23

Legal officer who provided advice:

Roxana Khakinia
05/12/23

Details of any associated equality/ sustainability /data protection considerations:

N/A

Reason(s) for officer decision notice:

In order to comply with any requirement of the Contract and Tendering Procedure Rules set out in Part 8A of the Council’s Constitution

Publication date: 20/12/2023

Date of decision: 20/12/2023

Accompanying Documents: