Engagement of Pay360 to provide replacement card payments system.

Current support for Smartpay expires 31/12/2024 so alternative arrangements have been investigated.
Due to the high costs of upgrading the existing software solution (one off fee £91k and total 3 year contract costs of £58k) it has been decided to upgrade our existing Income Management System with the additional functionality to process card payments, thereby incorporating the whole income collection piece into one solution.

Continue support with existing provider at higher cost. This would still require project plan and implementation as new software version.
Do nothing - total loss of card payments function for the authority.

New software will need to be functional by 31/12/2024 to ensure seem less transaction for customers.

Failure to complete the project by this date will prevent customers making council payments.

There is a one off implementation fee of £37k.

Total 3 year contract cost of £44K. This budget is already included in our revenue budget as part of the existing support costs. There would actually be a £16K saving over the 3 year period compared to the current support.

Tanith Champion
19/03/24

Lyn Hitchinson
19/03/24

None.

Any decision to seek proposals for, award, or vary a contract, or to dispose of land or assets, with a value (over the life of the contract) of £50,000 or more (N.B. up to £500,000 as this would then require Cabinet approval)