Issue details

Delivering Differently – Future Provision of Customer and Library Services

As part of the Operations & Customer Services Delivering Differently programme – a new approach for delivering Customer and Library Services has been developed which will improve services for residents and deliver a range of manifesto commitments, including the introduction of 24/7 services.

The overall approach was approved by Cabinet in 30th June 2016 - this report asks Cabinet to consider the details of the proposal.

Decision type: Key

Reason Key: Affects two or more wards;

Decision status: For Determination

Notice of proposed decision first published: 19/10/2016

Explanation of anticipated restriction:
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Decision due: 24 Nov 2016 by Cabinet

Lead member: Deputy Leader of the Council & Cabinet Member for Business, Corporate & Residents Services, Culture & Heritage, & Windsor, Lead Member for Customer and Business Services

Contact: Simon Fletcher, Strategic Director Operations and Customer Services Email: simon.fletcher@rbwm.gov.uk.

Consultation process

Internal process

Has/have the Cabinet Member(s) agreed to the item being added?: yes