Agenda and minutes

Venue: Grey Room - York House

Contact: Shilpa Manek  01628 796310

Video Stream: To listen, click here or to download and listen later, right click and save as an mp3

No. Item



To appoint a Chairman for the duration of the meeting.


Cllr Haseler proposed Cllr Cannon to be Chairman for the Sub-Committee. This was seconded by Cllr Brar.


Resolved unanimously: That Cllr Cannon be appointed as Chairman.



To receive any apologies for absence.


There were no apologies for absence received.



To receive any declarations of interest.


There were no declarations of interest received.



To note the procedural details for the meeting.


The procedures were noted by all present.



To consider an application to review the premises licence under the Licensing Act 2003 For Pazzia Restaurant.


The Trading Standards and Licensing Manager, Greg Nelson, introduced the application for Members to consider. Mr Nelson explained that the application related to a review of the existing premises licence for the Pazzia Restaurant. Mr Nelson informed the Sub-Committee that Mr Jorge Pereira Rodrigues was the premises licence holder. Pazzia was situated at London Road, Sunninghill, Ascot SL5 0PN.


Greg Nelson explained that the Royal Borough of Windsor and Maidenhead was acting as both the licensing authority for the premises in question and as a responsible authority under the Licensing Act 2003, a responsible authority being a statutory agency or service as prescribed by the Licensing Act. He expressed the importance in ensuring a separation of responsibilities within the local authority to safeguard procedural fairness and to eliminate conflicts of interest. He explained that this had been achieved by him acting as the licensing authority, with another officer, Sarah Conquest, acting as the responsible authority.



Mr Nelson informed the Sub-Committee that that following the receipt of the application to review this premises licence there was a 28-day consultation period. During that time written representations were received from the following responsible authorities;


                     Royal Borough of Windsor and Maidenhead Environmental Protection

                     Royal Borough of Windsor and Maidenhead Licensing team

                     Thames Valley Police


Mr Nelson said that the Sub-Committee would hear from each of these parties in due course.


Mr Nelson said that representatives of the restaurant were present, and the Sub-Committee would hear from them in due course.


Mr Nelson said that a written representation had also been submitted by Pazzia Restaurant during the consultation period. He said that this should have been included in the agenda papers and apologised that it had not been, but he said that it had been distributed to all parties before this meeting and so all parties had time to read it. The Chairman confirmed that the documents were read by the panel members.


Mr Nelson also stated that Thames Valley Policerequested for an additional piece of evidence to be submitted, which was a report of an incident at the premises on the 23rd February 2020. This was agreed with the restaurant and had been circulated to all parties.


Mr Nelson also informed the Sub-Committee that Mr and Mrs Hamilton had made representations as an “interested party”, with a direct interest in the application made and they were present at the hearing.


Mr Nelson reminded the Sub-Committee that, when considering this application, they should have consideration for the four licensing objectives set out in the Licencing Act 2003, which were;

·         The Prevention of Crime and Disorder

·         Public Safety

·         The Prevention of Public Nuisance

·         The Protection of Children from Harm


All four objectives should be considered when making their decision, and in this case, the application related to the prevention of public nuisance. He also reminded the Sub-Committee that the Royal Borough of Windsor and Maidenhead Licensing Policy Statement 2016-21 states that the legislation also supports a number of other key  ...  view the full minutes text for item 20.




Ms Barnes, legal representative for Pazzia, said that information submitted by them during the consultation period was not present in the agenda pack. Mr Nelson apologised and as stated earlier, informed that the information had been distributed to the Sub-Committee and all parties prior to the start of the meeting.  All parties had been given time to read the additional information.




The Sub-Committee were addressed by the applicant, Feliciano Cirimele, Environmental Protection Officer, Environmental Protection, Royal Borough of Windsor & Maidenhead, and were informed that the application related to the objective ‘the prevention of public nuisance’. The Sub-Committee were reminded that noise complaints and antisocial behaviour were discussed at the hearing last year and acknowledged by Pazzia with a commitment that the licence holder would work to improve the situation.


Mr Cirimele said that followingthis hearing, within weeks, Environmental Protection and Licensing continued receiving complaints from a neighbouring property relating to noise from customers at the front of the premises. The issues discussed at the previous hearing seemed to remain unresolved. In the last 12 months, officers had continued to engage with Pazzia to help resolve the problems, but the complaints continued and following investigations the complaints were substantiated.


Further attempts to engage with Pazzia to resolve the issues were undertaken by officers, but these had not been successful and thus as a last resort enforcement action was undertaken with the serving of a noise abatement notice and this review of the licence.


The Sub-Committee were informed that it was important to understand the location and layout of the area to better understand the complaints. This included the close proximity of the neighbouring property. Pictures were available within the report.


The area outside at the front of the premises, which included the main entrance, was beneath a bedroom window of the neighbouring property. This area was also the outdoor seating and the main smoking area of Pazzia. Under the current licence, this area could remain open to customers until after the premises closing times.


·         12:30 am on Monday and Tuesday

·         Midnight on Wednesday

·         01:00 am from Thursday to Saturday

·         11:00 pm on Sunday

Pazzia was located on London Road, with a small area at the front of the building where customer arrived, left or waited for taxis. This meant that even after closing time, customers could still loiter within the area. Noise and disturbance that have occurred at the front of the premises includes:


·         Raised voices

·         Disorderly behaviour, and

·         Loud engine noises

The evidence showed that the unrestricted and inadequately managed use of the area at the front of the building was having a detrimental impact on the neighbouring property.


The Sub-Committee were informed that there was evidence that the noise from customers leaving the premises and from using the outdoor seating areas were not being managed and addressed within terms of the license. It was felt by officers that the licensing objective, the Prevention of Public Nuisance, was not adequately promoted by Pazzia’s management and their staff.


This had been evidenced over the last 12 months by Environmental Protection investigating noise complaints by a neighbour. This work had been supported by community wardens, the Out of Hours service and the neighbour recording noise through monitoring equipment supplied to them.


Noise recordings had been made by the neighbour from a bedroom located directly above the outdoor seating and covering  ...  view the full minutes text for item 22.




Cllr Haseler asked if the Applicant was present at the previous meeting in January 2019 and it was confirmed that he was not there personally, but another Environmental Protection Officer made a presentation.


Cllr Haseler reaffirmed that the Objectors on that occasion agreed there were significant improvements required and were willing to review highlighted areas. He asked the Applicant which of these actions had been taken on by the premises. It was confirmed that one tangible action was the deployment of signs that invited customers to leave the restaurant quietly to reduce noise for the neighbours. The Applicant elaborated that other actions included were prohibiting smoking underneath the neighbours’ bedroom window after a prescribed time, circa 2200/2300 hours and these were not firmly implemented.


Cllr Haseler addressed the recording of a female voice screaming and queried that when Environmental Protection spoke to the objectors, what reason was given why the Designated Premises Supervisor (DPS) did not challenge this. The Applicant informed that the incident of the female screaming was not discussed with the licensee.


Cllr Haseler inquired if the Applicant agreed that of the 115 times that Night Time Economy team checks were undertaken at the premises, there were only two incidences of excessive disturbance. The Applicant explained there was presence of customers and furthered that the NTEchecks were only short five-minute snapshots of the premises, before they moved onto premises. He expressed that between 2300 and 0100 hours, it was likely for raised noises and disturbance to ensue.


The Chairman queried if the noise recordings were from the neighbours or Environmental Protection. It was clarified that all the recordings were provided by the neighbours, as per Environmental Protection protocol, whereby recording equipment was installed in the neighbours’ bedroom near the outdoor seating. The neighbours activated the equipment when necessary. The Chairman asked if all the recordings were from same place and were the complaints from the same or multiple neighbours. It was confirmed that the recordings were from the same place and same neighbours.


Cllr Brar asked if the CCTV was installed when requested and if there was any footage from the CCTV. The Applicant stated he was aware of a CCTV system installed for the benefit of the premises and he did not have availability of the footage.


The Chairman thanked the Applicant.





Mr Candido Rodrigues, who was involved in the running of the premises, explained that when the sound recordings were taken, the neighbours’ windows were open. He said the premises had CCTV cameras installed for the last five years and asked the Applicant if he was aware of the CCTV cameras. The Applicant said that as per the standard condition from license and police requirements, CCTV cameras were required to be installed but was unaware if something to that effect was installed at Pazzia. The Applicant clarified he made no allegations that would need to be substantiated by CCTV cameras as his evidence was from sound recordings and officer visits.


Mr Candido Rodrigues asked if the Applicant agreed he came to the premises to have a conversation on 20th August 2019 or if this conversation took place over the phone. It was confirmed that a Licensing Officer had a conversation over the phone regarding the lack of application for a variation in the licence.


Mr Candido Rodrigues wanted verification that Environmental Protection wanted Pazzia to implement signs on the doors for taxis and patrons to control noise outside the premises. The Applicant verified the additional request for signs to be placed near the tables and outdoor seating beneath the neighbours’ window were implemented.


Mr Candido Rodrigues asked for verification that he showed the Applicant the CCTV footage when complaints were received from the neighbours. The Applicant confirmed he was shown CCTV recordings on the phone by the licensee, and he had requested the footage to be submitted to Environmental Protection, but this did not materialise. He stated no fighting was witnessed in the recording, in line with the OOH Officer’sobservations of people talking and mingling outside the premises but said disorderly behaviour may have occurred.


Mr Candido Rodrigues expressed live music was played inside the premises and was not audible from outside the premises. The Applicant said he did not directly hear audible music outside the premises or via the nearest residential property. He clarified that from the recordings, it can be concluded that music was not a significant issue. Instead, the application was concerning the raised voices, loud exhaust noise and disorderly public behaviour.


Mr Candido Rodrigues asked if the audio recordings taken by the neighbours were with the bedroom windows open. The Applicant stated that he was not personally there and therefore did not witness this and he could only refer to the witness statement and noise audible from the recordings, presumably from closed double-glazed glassed windows.


Lorraine Barnes, the Objector’s representative, repeated the question, to which the Applicant replied that the recordings could be made with the windows open or closed, and that individuals were entitled to leaving their windows open or closed. The Chairman stated that this can be clarified by Mr and Mrs Hamilton, the neighbours, who took the audio recordings.


Ms Barnes addressed the evidence from the agenda pack regarding the NTE warden visits to the premises. She queried if the  ...  view the full minutes text for item 24.




DebiePearmain, Police Licensing Officer, expressed Thames Valley Police’s support of the Applicant to prevent public nuisance. She expressed that the community warden logs were a snapshot of the premises, which were taken when the wardens drove past the premises and not necessarily taken whilst in the car park or within the premises.


The Police Licensing Officer supported the recommendations made in the application, confirmed there was CCTV placed inside the premises, and clarified that the CCTV recommendation was for further CCTV to be installed at the side and rear of Pazzia. The Police Licensing Officer supported the reduced hours and said since the last hearing where the Sub-Committee refused to extend the licensing hours, there has been ongoing noise and disturbance to the residence.


DebiePearmain brought the attention of the Sub-Committee to two incidences outlined in the agenda pack. The first incidence was on 20th April 2019 at 2315 hours, when Debie Pearmain and Licensing Officers Steve Smith and Sarah Conquest attended the premises. They walked to the front of neighbouring property on the boundary of the Pazzia and positioned themselves out of view. It was busy and they monitored the area until 2322 hours to establish what time the music would stop. After a risk assessment, they agreed not to enter the premises; had the risk not been high, they intended to speak to the DPS regarding the loud music. At 2324 hours, they observed the Community Wardens arrive in a marked van, when the music levels were turned down. After the Wardens left the premises, the Manager walked to the front of the premises, which was when he saw Debie Pearmain and the Licensing Officers. As they had been seen, they were satisfied that full compliance would be given in relation to licensable activities.


The next incident Debie Pearmain addressed was on 16th September 2019 at 2321 hours. The Wardens attended the premises to ensure that the voluntary Licensing restrictions were being met. They noted that the restrictions were not being complied with as the premises front lights were on and customers were smoking at the front of the premises after 2300 hours. The Wardens requested to speak to the Manager and met Mr Candido Rodrigues, who aimed abuse towards the Royal Borough of Windsor and Maidenhead and stated he would not comply with the restrictions and the Borough was costing him money. The Warden stated that Mr Candido Rodrigues aimed abuse at the neighbours who were not present, making repeated comments such as “I’m going to kill him” and once said “I’m going to kill him and go to jail for him”. The Warden said Mr Candido Rodrigues said he once chased the neighbour with a meat cleaver in the past. Initially the Wardens were not concerned about the threats, however after debriefing their Manager and gaining a better understanding of the ongoing tension between the parties, they believed that the threats made may follow through.


A voluntary interview was held  ...  view the full minutes text for item 25.




Cllr Haseler asked Mr Higgs if threats were made to harm the neighbours when the incident was recorded and it was confirmed that threats were made, with his colleague as witness. Cllr Haseler requested Ben Higgs to go through the incident, to which Mr Higgs explained that he arrived at the premises on Saturday 14th September 2019 at 2320 hours, drove onto London Road and parked at the rear of the premises’ car park. He heard music from the fire exit and undertook a risk assessment to see if there was any harm of the wardens being present on the premises.


Mr Higgs explained that Mr Candido Rodrigues came out of the restaurant, stormed to their car and seemed agitated. For safety purposes, Mr Higgs got out of the vehicle and stood in the crook of car door as protection between the wardens and Mr Candido Rodrigues. Mr Higgs was unsure if Mr Candido Rodrigues was agitated because of the presence of the wardens or something else. Mr Candido Rodrigues was annoyed with the Royal Borough of Windsor and Maidenhead and made death threats towards the neighbours and quoted “I’ll f-ing kill him”. Mr Higgs stated he had twelve years of experience working for Hampshire Police, so he had a good understanding of people’s behaviour and thought Candido Rodrigues was making meaningful comments. He then calmed Mr Candido Rodrigues, who then explained that the noise was from the Berkshire hotel nearby and not Pazzia.


Mr Candido Rodrigues offered the neighbours an evaluation of the property and £100,000 more to sell the house and Mr Higgs thought Mr Candido Rodrigues was annoyed that Mr and Mrs Hamilton’s did not agree to the proposal. Mr Candido Rodrigues said Mr Hamilton visited the premises to request the volume of the music to be turned down and went back to his property. He was not happy about this and went to the Hamilton’s residence with a meat cleaver and banged on their door and seemed excited when he saw the Hamilton’s run to their garden for safety. In retrospect, Mr Higgs said he would have dialled 999 after his encounter with Mr Candido Rodrigues due to the previous incidences as he felt that there was significant risk to Mr and Mrs Hamilton.


Cllr Haseler shared his concerns of the serious nature of the alleged use of a weapon by Mr Candido Rodrigues. He wanted clarity that after the voluntary interview with Mr Candido Rodrigues, was it viewed that it was not in the public interest to pursue the incident as far as the use of offensive weapons was concerned. Debie Pearmain introduced her Sargent, Acting Sergeant 5717 Phil Collings who covered the Ascot area. He explained that after looking at the crime report, there were evidential difficulties and therefore Mr Candido Rodrigues was not prosecuted. There were no independent witnesses, but had there been witnesses, the crime case would have been pursued and the case would have gone to the Crown  ...  view the full minutes text for item 26.




Mr Candido Rodrigues asked Mr Higgs if he agreed that they had only met twice at the premises and if the first time was with Mr Higgs and a colleague, which Ben Higgs agreed to. Mr Candido Rodrigues then asked if the second time was at the premises two weeks ago (at the time of the meeting) to check the number of chairs in the premises and to remove one chair. Mr Higgs explained this was not entirely correct; Licensing requested to check how many seats were at the premises as there were only meant to be 66 seats, whilst the premises had 67 seats. Mr Higgs said he did not remove any chairs and simply informed Mr Candido Rodrigues that he would report his findings to Licensing. Mr Candido Rodrigues asked if he agreed that Mr Higgs said he will not leave the premises until the chair was removed, with a customer witness to this. Mr Higgs refused and stressed his role was only to report his findings and not to enforce the order.


Mr Candido Rodrigues asked if Mr Higgs met and had a conversation about him threatening to kill the neighbours and carrying the meat cleaver, which Mr Higgs confirmed. Mr Candido Rodrigues asked why the neighbours did not report the incident to the police if he ran after the neighbours with a meat cleaver. The Chairman stated this was a question Mr Higgs could not answer.


Mr Candido Rodrigues stated to Debie Pearmain that he disagrees any incident took place on February 23rd 2020, unless the date and time was wrong. He expressed he checked the premises CCTV footage and found no evidence of any persons in the car park. He asked Debie Pearmain if the date was correct, which she confirmed with the time of approximately 0000 hours. She stated that the report stated the male said prior to him going missing, he was at Pazzia with his partner and friend. Mr Candido Rodrigues asked Debie Pearmain if she was aware that there were two restaurants with the name Pazzia, which she agreed.


Mr Candido Rodrigues addressed the Thames Valley Police incident report in the agenda pack of a male being in a ‘lock in’ the restaurant, who was accused of cheating on Mr Rodrigues’ wife and was punched by Mr Rodrigues. He asked Debie Pearmain if the address of the restaurant the incident occurred in was incorrect (stated as Pazzia Ristorante, London Road, Ascot). This led to minor facial injuries and an ambulance was required. Debie Pearmain advised that she does not think the address was incorrect as the details were shared in the previous hearing. Mr Candido Rodrigues stated that the ambulance may have attended Pazzia in Sunningdale and not Pazzia Sunninghill and could be confirmed by the ambulance service. The Chairman said Debie Pearmain cannot speak regarding this matter but asked if the objector had challenged this point in the previous hearing, which he confirmed he did.


Ms Barnes queried  ...  view the full minutes text for item 27.




Sarah Conquest, Licensing Enforcement Officer from the Royal Borough of Windsor & Maidenhead, expressed Licensing supported the application submitted by Environmental Protection to review the issued premises licence for Pazzia Restaurant. Licensing agreed to the recommendations and supported the reduction of licensed hours as detailed in the review application.


The Licensing Enforcement Officer explained that licensing was made aware of ongoing noise and disturbances reported by the neighbours and the community wardens since the hearing in January 2019.


Sarah Conquest explained that on 15th January 2019, following the previous hearing, licensing met with DPS Mr Jorge Rodrigues and owner Mr Candido Rodrigues at the Town Hall. Steve Smith, a Licensing Enforcement Officer colleague, told Mr and Mr Rodrigues that the meeting had been called separate to any other process with regards to noise complaints and the previous hearing. Mr Smith said to both Mr and Mr Rodrigues that Licensing received reports from Community Wardens’ routine inspections of the premises of possible licensable activities beyond the premises granted hours. Mr Smith had clarified that should the premises not comply with the hours, terms and conditions set to the issued licence; licensing would have no further option than to review the licence.


Sarah Conquest explained that Mr Candido Rodrigues was passionate throughout the meeting and said on at least one occasion, the audible music was from a local hotel. Steve Smith had explained the reports were regarding the noise issues as well as the hours the premises must operate to.


Sarah Conquest said that Mr Candido Rodrigues informed that both Rapha and Michael, previous premises managers, had left the business and assured Licensing that the permitted hours were kept to. Sarah Conquest explained that this was disputed with the reports, however, both Mr and Mr Rodrigues said the Wardens did not get out of the car when they attended, and that if they were going to make reports, they should have entered the premises to ascertain the type of music being heard (Live music until 2300 hours and recorded thereafter). This was agreed by Steve Smith and Sarah Conquest and they assured that this would be fed back to the Community Wardens. Mr Candido Rodrigues expressed he felt victimised by the neighbours and explained they have not had any complaints or issues from other residents nearby.


Sarah Conquest said that Mr Candido Rodrigues offered the possibility of installing a noise limiter at the premises as a method of mitigating the noise issues and was supported on this by Steve Smith and Sarah Conquest. Mr Smith had offered to contact the Environmental Protection Office (EPO) regarding this. References to the dispute between the premises and neighbours were raised in the meeting, however it was explained that the meeting was not inspired by anything other than the reports by the Wardens on non-compliance.


Sarah Conquest explained that Steve Smith had concluded the meeting by urging the premises keep to their hours, terms and conditions set in the current premises licence, with the assurance that  ...  view the full minutes text for item 28.








Ms Barnes asked if on 20th April 2019, Licensing arrived at the premises, heard music outside the premises and recommended noise control actions, which was agreed by Sarah Conquest. She also queried if no further loud music recordings were made, which was agreed to because it was not detailed in the report.




Mrs Tracy Hamilton, neighbour of the premises, presented a brief history of their case. The Hamilton’s bought the property in 2004, when the premises closed at 2300 hours and did not have a late license for alcohol and music. Mrs Hamilton said that between 2004 and 2006, there were minor breaches of licensing conditions. A temporary bar structure was erected in the premises car park and a sound system on the bar, with the music audible inside their home.


In 2006, an extension of the licensing hours was approved, and they did not have visibility of the application and had no opportunity to object to it as they were overseas. She noted the licensing blue notice was on the premise’s door, thirty feet from the public footpath and illegible from that distance. Mrs Hamilton also informed that the newspaper notice was placed in the Maidenhead Advertiser newspaper, which was not readily sold in the local area. This was against the Royal Borough of Windsor and Maidenhead licensing policing whereby the Applicant must advertise in a local newspaper.


Mrs Hamilton addressed extracts from Environmental Protection’s statement, such as the history of public nuisance complaints of Pazzia and the Noise Abatement Notice being serviced in September 2019. She informed that the al fresco dining area at the front of Pazzia, where the noise abatement notice was situated, had previously been retrospectively refused by Planning and subsequently by the planning inspectorate on two occasions, primarily due to noise impact on the neighbours.


Mr Graham Hamilton provided historical information of the premises, including extension planning application refusals in 2006, 2007 and a gazebo at the front area in 2010, as well as retrospectively approved extension in 2013.


Mrs Hamilton expressed most of the noise and anti-social behaviour was after 2300 hours on Friday and Saturday nights. She stated that since 2006, the Hamilton’s have reported over 250 noise and anti-social behaviour issues to Licensing, Environmental Protection and Thames Valley Police. She made note of the noise diary that logged the noise and anti-social behaviour and stated they may have missed more issues whilst away on the weekends and on holiday.


Mrs Hamilton addressed that sound equipment was installed in her home and Pazzia were made aware of this. The sound recordings played at the hearing were addressed as a small snippet of the noise experienced by them.


Mrs Hamilton stated Pazzia had publicly blamed them for the licensing reviews through the press and social media. She addressed the incident of 15th September 2019 mentioned earlier between Mr Hamilton and Mr Candido Rodrigues, who tried to kick their front door down and had a large knife at hand. She explained Thames Valley Police offered to monitor their property when the Hamilton’s were on holiday a few weeks after the incident.


Mrs Hamilton said the report from Thames Valley Police and the Community Wardens in the agenda pack shocked and surprised her because the case seemed more serious than they were believed.


Mr Candido  ...  view the full minutes text for item 31.




Cllr Haseler stated that in the previous hearing, the premises accepted work was needed to be done. He queried if the level and intensity of the incidents since January 2019 had gotten better, worse or were the same. Mrs Hamilton said the level and intensity of the incidents remained the same, but there had also been fights.


Cllr Haseler asked if smoking under the bedroom window had improved and was informed that it had not improved. Mrs Hamilton stated that every weekend there were ashtrays on the outdoor tables on the premises immediately below their bedroom window and smoking had taken place there on the weekend of the hearing. She furthered that the ashtrays were placed before customers arrived at the premises, therefore staff placed them there and sat under the bedroom window and smoked outside.


Cllr Haseler asked if Mr and Mrs Hamilton were the only two occupants of the house.Mrs Hamilton explained that their property was the only immediate neighbouring house to the premises and both the Hamilton’s explained the retreat was 100 feet away from the premises, not on the boundary of the premises. Mrs Hamilton said the other neighbouring properties on the left-hand side of the premises was vacant for at least a year and the current residents were only there for the last 6 months.


Cllr Haseler asked if the intensity of the incidences had varied since the 14 years Mr and Mrs Hamilton had lived at the property. Mr Hamilton explained the threat to life had increased. He stated that the premises had the opportunity to comply to the licencing conditions in the last year and felt Pazzia took advantage of the NTE staff only staying at the premises for up to 10 minutes. Mrs Hamilton addressed comments made from Thames Valley Police and Licensing that Pazzia would clear customers from the front of the premises when they witnessed the labelled community warden van.


Cllr Brar asked if Mr and Mrs Hamilton called the premises to request to reduce the volume of the music. Mrs Hamilton said that they have not done this since they received threats from Pazzia. Mr Hamilton explained he did visit the premises to ask to turn down the music and felt threatened by the premise’s owners. He recalled the incident described earlier of someone from Pazzia who tried to kick the neighbour’s front door in. He called the police who attended the site, but the situation had diffused by then. Mrs Hamilton explained that they now made any requests through the Royal Borough of Windsor and Maidenhead.





Mr Candido Rodrigues asked if Mr and Mrs Hamilton agreed that they had entered the premises three or four times around 2100 and 2200 hours, insulted the customers and said if they were not eating to go home. Mrs Hamilton said she had never been in the premises and Mr Hamilton did not recall having spoken to the customers.


Mr Candido Rodrigues wanted to explain the bar outside the premises from 2007. The Chairman emphasised that this was outside of the timeframe of the hearing.

Mr Candido Rodrigues asked for confirmation of the image presented in the agenda pack of a guitarist in the premises’ car park. Mr Hamilton confirmed that the picture was from 2007 of Pazzia’s car park, the guitarist had been at the premises on several occasions and played music outside premises without a license. The Chairman emphasised this was outside of the timeframe of the hearing.


Lorraine Barnes, the objectors’ representative, asked for clarity on when the pictures shown in the agenda pack were taken, which were historical. She stated that the image that showed beer cans in the neighbouring garden was not caused by the patrons of the restaurant because Pazzia does not sell beer cans. Mrs Hamilton said the litter was from staff members who threw used beer cans.


Ms Barnes asked the relevance of the image showing a ripped letter from The Duke, Sunninghill, which Mr Hamilton explained was a letter from Pazzia’s ex-employee. Ms Barnes said the person mentioned in the letter was unknown to Pazzia and was a letter from another pub in Sunninghill. Mrs Hamilton said someone within the vicinity of the premises may have disposed of these in their garden.


Ms Barnes asked the time and date of the second recording that was played, which was on 7th December 2018 at 2103 hours.


Mr Candido Rodrigues stated the image of Pazzia’s chimney in the neighbours’ garden was from three years ago and was because of strong winds and storms during the Christmas period. As it was the festive period, the owners were away, so the manager of Pazzia organised someone to fix the chimney within a week.


Lorraine Barnes asked if there were any concerns or incidences that led to an advisory for zero tolerance policy to be adopted and random drug monitoring to be carried at the premises. Mr Hamilton said patrons discussed drugs in Pazzia’s car park, and Mrs Hamilton exclaimed there was sound recording to prove patrons that discussed taking drugs. The Chairman asked when the recording was taken and it was clarified it was from 2nd December 2018, which was outside of the hearing’s timeframe.


Mr Candido Rodrigues asked for evidence regarding ashtrays being placed on the outdoor tables on the premises and people smoking at 2300 hours. Mrs Hamilton said she had pictures of ashtrays on the tables.


(The meeting was adjourned at 1200 hours, and reconvened at 1425 hours.)


Mrs Hamilton said the support from local residents in written  ...  view the full minutes text for item 33.




Mr Candido Rodrigues explained Pazzia has been open since October 2000 and Mr and Mrs Hamilton were regular customers. He said they had a friendly relationship with the neighbours, looked after Mr and Mrs Hamilton’s parents when they came from Scotland and offered complimentary meals. He said the neighbours used to come to Pazzia for a drink. Mr Candido Rodrigues addressed an incident where Mrs Hamilton attended a party at Pazzia uninvited and drank parties’ alcoholic beverages and was later taken to her home by Mr Hamilton.


Mr Candido Rodrigues said the turning point to the relationship with the neighbours was when the Royal Borough of Windsor and Maidenhead gave Pazzia permission to have tables outside the premises to serve up to 40 people. Mrs Hamilton queried the outdoor seating, which he explained was for the business. Mrs Hamilton stated it was not a good idea and did not speak to Mr Candido Rodrigues since this incident.


Mr Candido Rodrigues explained that Mrs Hamilton attempted to create a petition with neighbours’ support against Pazzia but was unsuccessful. He said there were twenty neighbours, five of which commented that they are not disturbed by Pazzia with supporting letters provided in the supplementary item.


Lorraine Barnes said the neighbours closest to Pazzia were at the rear of the premises, who confirmed they had no issues of disturbance or had any complaints. She explained that Morton Cottage was on the other side of Pazzia with residents who have resided there for 6 and 18 months respectively and have never had any complaints.  She stated if there was disturbance created by the premises, these neighbours would also be affected, but they have promoted the restaurant. She quoted the letter from a local resident available in the pack which stated that Pazzia was a wonderful service to the local people and an asset to the area.


Lorraine Barnes queried the alleged incident on 23rd February 2019 addressed by Debie Pearmain, as the CCTV footage at the premises inside and outside the premises at that date and time did not show any activity. The Sub-Committee was shown the CCTV footage. Mr Candido Rodrigues stated he reviewed the CCTV footage from the evening of 22nd February until 23rd February and did not see any activity and stated the police did not check his CCTV footage regarding this incident despite him calling the police on three occasions.


Mr Candido Rodrigues explained that the noise recordings dated Sunday 2nd June 2019 were not from patrons but from his 4-year-old son’s private birthday, with other younger children playing outside at the party. He explained that the recordings of the screaming were children and not an attack, and the noise was a “one-off” for a private children’s birthday party. Mr Jorge Rodrigues emphasised that the loud screams in the recording sounded like it was a fight but was children playing and laughing.


Lorraine Barnes addressed the fight incident dated 18th May 2019 at 0030 hours,  ...  view the full minutes text for item 34.




Cllr Haseler stated the objectors’ agreed there was significant room for improvement in the January 2019 review of noise and anti-social behaviour and asked what these were. Mr Candido Rodrigues stated that the License Officer at the time had suggested to move the smoking area on the driveway, which Mr Candido Rodrigues found dangerous for patrons due to the presence of moving vehicles. He said Pazzia and the Licensing officer did not come to an agreement. He said they blocked off the smoking area at 2300 hours and could not do this any earlier as patrons dined until then and was difficult to move patrons. He also said that contrary to Mrs Hamilton’s statement, there were no ashtrays on the tables and there were signs on the walls to advise patrons not to make noise. He said he left his position as a chef in Pazzia and worked front of house to control any possible noise from the patrons.


Cllr Haseler asked why the solution to move the outdoor chairs and tables away from the neighbour’s property was not considered earlier. Mr Candido Rodrigues stated this solution was already in place and was agreed with the applicant and Licensing Officer eight or so months prior the hearing.


The Chairman asked if there were any parasols and seating areas at the front of the premises and it was clarified there were two seating areas on the right of the restaurant, and one on the left. The Chairman asked how the area was blocked off on the right-hand side, which was explained to be done by rotating the picnic tables.


Cllr Haseler addressed the recommendation for the CCTV to Thames Valley Police’s specification and is managed accordingly and asked if the current CCTV met this specification and management. Mr Candido Rodrigues said it did not and explained the CCTV was installed four years ago for Piazza’s own interest and was not a condition on the license. He stated that this was installed to monitor patrons and staff. Cllr Haseler advised that the CCTV installation is to protect the premises and others and would be worthwhile to have high quality footage in accordance with the Thames Valley Police standards. Mr Candido Rodrigues explained he also had Ring (smart doorbell) installed and reinstated the police did not cooperate with him regarding the incident on 23rd February and he made many attempts to contact the police so that they can collect CCTV evidence from the premises. Cllr Haseler asked until when can the footage be accessed, which was stated to be up to a month.


Cllr Haseler asked who the DPS was and was informed that it was Mr Jorge Rodrigues. Cllr Haseler asked how frequently Mr Jorge Rodrigues was at the premises as a DPS, if he was aware of the neighbours’ complaints and if he was aware of his role and responsibility as a DPS. Mr Jorge Rodrigues said he was at the premises on most weekends, three or four times a  ...  view the full minutes text for item 35.




The Applicant asked how the issue of raised voices would be resolved if the smoking area was relocated from the left of the main entrance to the right-hand side. Mr Candido Rodrigues explained that the right-hand side was the only safe location to move the smoking area because of the driveway, and it was not applicable to guide patrons to the back of the car park.


Mr Cirimele clarified that it appeared feasible to have a limited number of smokers at the side of the building when this was discussed with Mr Candido Rodrigues. Mr Cirimele acknowledged that the side of the building was the entrance of the car park and expected cars to have a speed of no more than a few miles.


DebiePearmain asked how many times and what days Mr Jorge Rodrigues was at the premises as DPS, to which he replied he was at the premises three to four nights a week from Thursday to Saturday, and sometimes Sunday. They were closed during the day.


DebiePearmain asked if Mr Jorge Rodrigues accepted that his current method of control and dispersal of customers was not working. Mr Jorge Rodrigues stated this was not entirely true and addressed that the recording played were amplified sounds and not as loud in person. She asked what time the last order of food was taken, which Mr Candido Rodrigues explained was 2300 hours. Debie Pearmain queried that she did not see how the premises was a family restaurant and played live music until 2330 hours.Mr Candido Rodrigues said his clientele were families and the business owners were a family. Debie Pearmain stated that Pazzia seemed more like a pub than a family restaurant during her visits.





Mr Nelson, the Trading Standards & Licensing Manager summed up by outlining the amendments to the premises licence recommended by Mr Cirimele, the history of problems/complaints at the restaurant dealt with by the various authorities and the neighbours, and the response and evidence provided by the restaurant.


With regard to the recommendations in the application to modify the conditions of the licence, Mr Nelson said that the Sub-Committee may:

·         grant them as submitted

·         modify them by altering, omitting or adding to them, or

·         reject them, in part or entirely


Mr Nelson said that the Sub-Committee must make their decision within five working days.


The Chairman thanked everyone for their attendance and contributions.


The Sub-Committee retired to make their decision.





The Sub-Committee carefully considered all the submissions. The Sub-Committee expressed the licensing objectives were not being met and there was public nuisance, based on the comments and observations of Mr and Mrs Hamilton’s and the resultant evidence given by the Thames Valley Police, the Environmental Protection Officers and Licensing. They were particularly reliant on the statements given by the Community Safety Wardens Ben Higgs and Jake Hynard, as the behaviour of Mr Candido Rodrigues raised concerns to the safety of the public. The evidence given by Elizabeth Johnson, Environmental Protection Officer evidence also showed breaches of the Noise Abatement Notice on 27th October and 16th November 2019.


After careful consideration of all the evidence, the Sub-Committee decided that the following conditions be added to the premises licence for Pazzia Restaurant:

1.    No person shall be permitted in the outdoor seating at the front of the premises between 22:00 hours and 7:00 hours.

2.    The smoking solution will be moved to the left hand side (facing towards the premises) at 22.00 hours, 7 nights per week.

3.    No table or chairs to be provided at the side and rear of the building.

4.    Digital CCTV monitoring system must be installed at the front, side and rear of the building and maintained to Thames Valley Police standard.  Recordings to be kept securely for 31 days and made avgailable to Thames Valley Police employees and Authorised Persons as defined by Section 13 & 69 Licensing Act 2003 upon request.


a.    DPS or nominated person to be trained on how to work the CCTV system to the standard where the nominated person can download any potential evidence required by Thames Valley Police employees and Authorised Persons as defined by Section 13 & 69 Licensing Act 2003.

b.    Nominated person is responsible in supplying the necessary media (discs, data sticks) containing any downloaded content.  Refusals Register to be on the premises and kept up to date and made available upon the request of the Police, Trading Standards and Authorised Persons as defined by Section 13 & 69 Licensing Act 2003.

5.    Outdoor entertainment and singing is not permitted at any time.

6.    There shall be no live or recorded music after 23:00 hours, seven nights a week.


The premises opening hours to remain as:


·         Monday 11.00 to 00.30

·         Tuesday 11.00 to 00.30

·         Wednesday 11.00 to 00.00

·         Thursday 11.00 to 01.00

·         Friday 11.00 to 01.00

·         Saturday 11.00 to 01.00

·         Sunday 11.00 to 23.00


It is considered that these conditions are appropriate to further the licensing objective of prevention of public nuisance and public safety.